Yashi Gopal

- Albion, Mauritius
- March 8, 2021
A customer service oriented individual with over 5 years experience in travel/hospitality and front/back office.
Customer service
Reliable
Versatile
Education
Business English for Professionals
IATA World Geography
Communications
Reservations
Selling skills
Amadeus
Experience
Assist the major overseas client of the company; CEO in his daily tasks.
Book travel arrangements.
Liaise with the travel agency and hotels.
Online purchases.
Arrange travel arrangements with the travel agency (air tickets and hotel booking) of the employees.
Assist foreign employees/expats for their accommodation arrangement by conducting site visits and
liaising with estate agents.
Rent vehicles for staff
Prepare/conduct meetings and take minutes of meeting.
Organize big and small events for the staff; Prepare RFP and liaise with event agencies.
Respond to mails and phone calls.
Follow up on all requests
Raise Purchasing orders
Prepare monthly/annual reports
Make reservations for the water activities.
Take phone calls and respond to email.
Report making and assist the Director.
Welcome clients and handle tour operators.
Issue invoices
In charge of administration; respond to phone calls and emails.
Issuing invoices; Preparing purchasing orders
Welcome customers and redirect to travel consultants
Filling and accountable for stationery inventory.
Report making
Manage customers’ requests
Update company’s website
Meet, greet and assist passengers at Arrivals and Departure lounge.
Queue combing passenger boarding.
Passport checking
Assist with hotel/transport booking due to flight delays.
Help passengers requiring special needs.
Make announcements.
Record complaints, compliments and remarks received from passengers.
Tag luggage
Help passengers to reserve their seats and check in online.
Perform administrative duties.
Online booking on Amadeus.
Take phone calls
Assist the Reservation and Ticketing department.
Greet customers and redirect them to sales person.
Respond to phone calls.
Make sure that the counter is clean.
Switchboard Operator at the back office; Redirect all calls and take messages.
Attend to calls and guests at the reception.
Accompany guests to their respective rooms for check in and show them the hotel.
Act as cashier and process check out and payment.
Print reports