Robert DeClaro

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE
  • SANTA CRUZ, Philippines
  • March 6, 2021

Over the course of different employments and life experiences, I have gained strong customer service skills and I am a professional in all of my interactions with clients as well as co-workers. I am a dedicated team player with excellent multitasking skills. I am bilingual with my first language being English and second language Tagalog (Filipino). I have proven language skills in both and can communicate well in any context including verbal and written communications.

E-mail
rob.dec85@mail.com
Phone Number
639953771233

Education

BACHELORS @ SAN PABLO COLLEGE OF NURSING AND MIDWIFERY
Jan 2000 — Jan 2004
HIGHSCHOOL DIPLOMA @ SAN ANTONIO DE PADUA
Jan 1999 — Jan 2000
JR & HIGHSCHOOL @ LSEF LAGUNA SANTIAGO EDUCATIONAL FOUNDATION
Jan 1996 — Jan 1998
PRIMARY SCHOOL @ SHIRLEY LANHAM ELEMENTARY SCHOOL
Jan 1990 — Jan 1996

Experience

EXECUTIVE CASINO HOST @ NORWEIGIAN CRUISE LINE
Aug 2017 — Current

Ensuring relationships with VIP guests. Meet and greet players on the casino floor as well as ensuring a positive guest experience. Meet or exceed predetermined goals and objectives. Overseeing Casino Hosts. Adhere and enforce company specific policies.

CASINO HOST - PREMIUM MARKETER @ OKADA MANILA
Nov 2016 — Jun 2017

Develop and maintain relationships with casino guests. Dispense high-end amenities to qualified guests. Assist VIP guests with special reservations. Resolve guest complaints and/or conflicts. Meet and greet players on casino floor. Maintained knowledgeable information of current marketing events, promotions, and programs.

COUNTER ATTENDANT @ MCDONALDS - CALGARY
Aug 2013 — Aug 2015

Cash handling, greeting customers, taking orders, recommend products, promoting special deals, and matching cash with records.

CASINO VIP HOST @ RESORTS WORLD HOTEL CASINO
Feb 2012 — Apr 2013

Dispense high-end amenities to qualified guests. Assist VIP guests with special reservations and requests. Complaint resolution. Interact with and provide exceptional service to new and established guests to enhance the guest’s experience.

PROFESSIONAL MODEL @ FLAWLESS
Jan 2006 — Jan 2016

COMMERCIAL, PRINT AD, AND RAMP MODEL

Contact Candidate

Contact
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