Robert DeClaro
- SANTA CRUZ, Philippines
- March 6, 2021
Over the course of different employments and life experiences, I have gained strong customer service skills and I am a professional in all of my interactions with clients as well as co-workers. I am a dedicated team player with excellent multitasking skills. I am bilingual with my first language being English and second language Tagalog (Filipino). I have proven language skills in both and can communicate well in any context including verbal and written communications.
Education
Experience
Ensuring relationships with VIP guests. Meet and greet players on the casino floor as well as ensuring a positive guest experience. Meet or exceed predetermined goals and objectives. Overseeing Casino Hosts. Adhere and enforce company specific policies.
Develop and maintain relationships with casino guests. Dispense high-end amenities to qualified guests. Assist VIP guests with special reservations. Resolve guest complaints and/or conflicts. Meet and greet players on casino floor. Maintained knowledgeable information of current marketing events, promotions, and programs.
Cash handling, greeting customers, taking orders, recommend products, promoting special deals, and matching cash with records.
Dispense high-end amenities to qualified guests. Assist VIP guests with special reservations and requests. Complaint resolution. Interact with and provide exceptional service to new and established guests to enhance the guest’s experience.
COMMERCIAL, PRINT AD, AND RAMP MODEL