Mohamed Ismail

Key Result Areas:

Technical helpdesk and site support services for Front Lines and Supply Operations
• Provide remote or on-site technical support for installation and maintenance issues
Ride comfort
• Provide technical support to ensure customer specification requirements
Product Suggestion
• Suggest the respective product solution for TRB & FRB collaboration with the concerned team.
• Key Personal for all the technical advice rendering.
• Suggesting the respective solutions and requirement according to the customer requirement( Modernization, SEB)
Technical Advice
• Giving all the Technical advice solution in the field.
• Providing the Quality feedbacks of units.
• Provide Monthly Training schedule for the Field Tech according to their skill assessment.
• Responsible for all the Technical related issues.

Training:
• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses
Quality
• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements.
• Actively participating in Quality and safety assessment of elevators.

Safety
• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected
Team Management responsibilities:
• Co-ordinate field support team and activities
• Set appropriate KPI to field support team and team members
• Report KPI on a monthly basis to responsible management
• Ensure quick response and corrective action time of technical inquires and training requests
• May lead, direct, evaluate and develop a team of technical field support specialists Rendering efficient solutions

Key Result Areas:
Technical helpdesk and site support services for Front Lines and Supply Operations
• Provide remote or on-site technical support for installation and maintenance issues
Ride comfort
• Provide technical support to ensure customer specification requirements
Training:
• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses
Quality
• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
Safety
• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected
Team Management responsibilities:
• Co-ordinate field support team and activities
• Set appropriate KPI to field support team and team members
• Report KPI on a monthly basis to responsible management
• Ensure quick response and corrective action time of technical inquires and training requests
• May lead, direct, evaluate and develop a team of technical field support specialists Rendering efficient solutions to all Commissioning & Troubleshooting related recurrent problems; providing technical information pertaining to processes of new solution creation to all field employees.
 Designing innovative training materials regarding process updates in collaboration with the Manager; also conducting training consulted with the Technical Trainer based on determined competency requirements of staff
 Functioning as Key Member for the implementation of NEB/SEB strategies in all levels by providing significant support to Field Managers
 Overseeing a variety of responsibilities i.e. installation business, financial pre/post gap, safety performance, first year call-out rate, as well as monthly, quarterly, and annual forecast/budget for sales completions
 Dealing with installation time estimation, safety & quality management/improvement activities including installation operations lead time determination, KPI of Testing, Commissioning and Troubleshooting Engineers
 Planning as well as organizing meeting with main contractors and clients
 Ensuring & meeting the safety norms in the installation process

Key Result Areas:
 Supervised overall project operations for smooth running and execution of installation.
 Handled all the Installation activities.
 Coordinated for material delivery to the respective team & Logistic for speedy, safe unload.
 Carried out inspections of the works; also resolved the problems in installation during the site applications
 Actively involved in:
o Arranging the materials required for installation and maintaining the record of the materials
o Instituting the health & safety regulation among all the field manpower and supporting staff
o Conducting technical implementations, tests, measurements and software upload
 Ensured project schedules and deliverables to avoid cost overruns
 Managed cash flow monitoring and provisions delivery (food, hard hats, etc.) on a daily basis
 Worked in close relation with other Site Engineers and Supervisors on jobs rendered, problems encountered at the site, emergencies and other unforeseen events

Key Result Areas:
 Commissioned:
o EJV, CLASSIC1000 & E3X Escalators
o Kone Drives V3f10, V3f16, V3f16L, V3f10CL, V3f20, V3f18 & V3f25
o All the conventional classic elevators MESB, MES416 & TMS 200
o High speed elevators Big mono and Resolve 500
 Coordinated with Quality & Production Department for smooth operations
 Provided assistance in advanced grouping method PC link for high speed elevators in Cyber Green, Gurgaon
 Analysed & rectified the ride comfort and report for correction of snag points of elevators
 Deftly programmed V3f20 drive for ride comfort using INVMON software and assisted the troubleshooting problems for the same drive in SEB department