JAIME JR SAN JUAN

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE
EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE
  • DUBAI, United Arab Emirates
  • January 25, 2021

Airport Customer Service Excellence Awardee – ACE AWARDS, Dubai International Airport

ISO 9001:2015 QMS and Lead Auditor-Trained

Excellent communication skills in English and Filipino that have led to productive working relationships with guests and colleagues

Proficient in computers including internet, e-mail, MS Outlook, MS Office (Word, Excel, and PowerPoint)

Organized, detail-oriented and with a knack for understanding new procedures and logistics

High degree of multi-tasking and time management capability

Excellent skills in problem solving, resolving customer complaints and overall management

With strong personality and can work efficiently and effectively even with minimal supervision

 

E-mail
jim_sanjuan02@yahoo.com.ph
Phone Number
+971523642603

Education

BACHELORS DEGREE @ Aquinas University of Legazpi
Jun 2000 — Apr 2020

Bachelor of Arts, Major in Political Science

Experience

Senior Lounge Attendant @ Emirates Flight Catering Co. LLC
Jan 2021 — Current

 Monitor the VIP and IO passenger’s counts and details ensuring that proper information is handed-over accordingly to respective sections of the lounge, next shifts, and to the management.
 Assist in making sure that all elements are present in order to secure a smooth and efficient service.
 Greet passengers, escort them to their preferred table, and assist them until the time of their departure ensuring a pleasant and satisfying stay in the lounge
 Responsible for making sure that the stations assigned are ready to receive Emirates’ passengers
 Ensure that table napkins, serving utensils, table arrangements and food counter are neat, organized and fully replenished
 Knowledgeable about menu and dining options served for the month and updated with all the changes or new featured items being served
 Recommend, prepare and serve cocktails and mocktails available in the menu
 Provide menu and deal with special requests
 Responsible for monitoring food presentation and temperature through updating records
 Handle customer complaints and report corresponding issues to supervisor on duty
 Make orders for food and beverages as required and ensure that stock is rotated, labelled and stored in compliance with procedures laid out in H&S manual, so that food and beverage, safety and quality is maintained.
 Responsible for daily and monthly inventory
 Make sure that the bars are with sufficient stock
 Report lost and found items within the EKFC standard procedures
 Work within all company policies with specific reference to the Health & Safety at Work Act and the Food Hygiene Regulations; act in accordance with fire regulations and follow the correct procedures when the situation arises.
 Advise any faults ensuring maintenance dockets are filled in correctly and faults are followed up to maintain the physical product.
 Obtain feedback from guests and to use this to improve service and to pass on such to Supervisor.

 Advise any faults ensuring maintenance dockets are filled in correctly and faults are followed up to maintain the physical product.
 Obtain feedback from guests and to use this to improve service and to pass on such to Supervisor.

Bartender @ Il Ponticello
Sep 2011 — Sep 2012

 Ensured a friendly and warm welcome to clientele at all times
 Took order, mixed and served drinks as needed and required
 Knowledgeable with all the cocktails and mocktails available in the bar
 Knowledgeable in differentiating each and every drink to assist the customers with any questions they might have
 Responsible in keeping the work space well-stocked, organized and clean
 Responsible for collecting payment from customers (Opening and closing credit card tabs, accepting cash and giving change and operating cash register)
 Checked customer identification before serving them drinks if necessary
 Responsible in unloading alcohol shipments, putting away dishes, reorganizing seating set up and additional duty added from time to time
 Performed inventory and places new order if supplies are low
 Help with cleanup at the end of shift as well

Receptionist @ Royal Ascot Hotel
Jul 2010 — Apr 2011

 Welcomed guests to the hotel in a polite, friendly and helpful manner.
 Dealt with late arrivals and assisting with early check-outs.
 Checked out departing guests using the hotel’s accounting system.
 Took payment from guests in the form of cash or credit cards.
 Answered telephone inquiries promptly & professionally & transferring calls on.
 Point of contact for guests should they have any queries.
 Arranged for brief tours of the hotels rooms and facilities.
 Operated switchboard and directing calls appropriately.
 Dealt with and resolving customer complaints.
 Checked function sheets.
 Managed group bookings for conferencing, the restaurant and accommodation.
 Kept up to date on all hotel products, services, pricing & promotional offer.
 Dealt with advanced reservations, took bookings and fulfilled particular requirements
 Posted all transactions to make sure that all bills are kept up-to-date
 Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift
 Completed the night auditing procedures with accuracy and attention to detail.
 Maximised sales revenues through up selling and marketing programmes.
 Provided information and literature about the hotel in person and via telephone.
 Ensured all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift

Senior Barista cum Store Supervisor @ Gilles Desplanches
Apr 2008 — Jun 2010

 Welcomed and connected with each and every customer
 Responsible for conducting briefings to all staff – updates for new items and any changes in the store as well as the upcoming events for catering services
 Discovered customer’s needs and efficiently suggested products with every customer to meet their needs and company’s sales goals as well
 Responsible in providing quality beverages consistently for all customers, served in a prompt and efficient manner
 Conducted catering services for every event conducted in Al Salam Studio, Wafi City and other company that requires our catering services
 Ensured in the contribution of store profits
 Followed health, safety and sanitation guidelines for all products
 Maintained quality store operations
 Maintained a neat and clean bar station on a continual basis
 Followed standards for merchandising, stocking, rotating and storing products
 Responsible for inventory stocking and recording guidelines
 Performed administrative support assigned from time to time
 Provide daily report to manager

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