EDGAR MISASA
- NAIROBI, Kenya
- January 23, 2025
Name: Edgar Backer Misasa
Education: Dropped out of dental school due to personal reasons.
Professional Journey:
- Initial Role: Salesman - Developed strong interpersonal and sales skills in a customer-facing environment.
- Career Progression:
- Assistant Claims Manager - Nairobi Premier Dental Centre
Gained experience in administration, particularly in managing claims and understanding operational workflows.
- Sales and Marketing Manager- Nairobi Premier Dental Centre
Leveraged sales experience to lead marketing initiatives, manage social media platforms, and drive business growth through strategic campaigns.
- Operations Manager – Nairobi Premier Dental Centre
Responsible for overseeing daily operations, managing teams, and implementing systems to enhance efficiency and productivity.
- Key Skills and Competencies:
- Interpersonal and Leadership: Proven track record in team leadership, stakeholder engagement, and relationship building.
- Administrative Expertise: Skilled in managing administrative functions, with a focus on process improvement and system management.
- IT and Digital Marketing: Competent in utilizing IT for operational needs and managing digital marketing strategies, including social media management.
- Proactivity and Innovation: Demonstrated ability to identify operational inefficiencies and implement solutions, enhancing organizational performance.
- Adaptability: Showed significant adaptability by successfully transitioning roles across different sectors within the dental industry.
- Professional Attributes:
- A self-starter with a history of taking on new challenges and excelling in diverse roles.
- Strong capability in working with both internal teams and external partners to achieve business objectives.
- Emphasize continuous learning, especially in IT and management practices, to stay relevant in an evolving professional landscape.
My career path showcases a blend of resilience, adaptability, and a commitment to professional growth, making me a versatile candidate for roles requiring a mix of sales, marketing, operations, and administrative skills.
Education
MATHEMATICS- A
ENGLISH -B+
KISWAHILI - A-
BIOLOGY- A
CHEMISTRY - A
PHYSICS - A
GEOGRAPHY - A-
HISTORY - B+
Experience
•Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
•Supervised operations staff and kept employees compliant with company policies and procedures.
•Developed systems and procedures to improve operational quality and team efficiency.
•Led hiring, onboarding and training of new hires to fulfill business requirements.
•Developed and implemented strategies to maximize customer satisfaction.
•Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Identified and resolved construction issues promptly to prevent delays.
•Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
•Communicated daily with vendors to keep project fully operational.
•Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
•Developed sales strategy based on research of consumer buying trends and market conditions.
•Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
•Analyzed sales and marketing data for improved strategies.
•Conducted market research to identify new business opportunities and stay ahead of industry trends.
•Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
•Improved brand visibility with well-executed promotional campaigns and engaging social media content.
•Maintained strong relationships with service providers for seamless coordination during claim resolutions.
•Prepared files, letters and notices.
•Logged, allocated and managed claims.
•Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
•Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.