Company Overview

Hilton is one of the world’s largest and most iconic hospitality companies, with a portfolio of 14 world-class brands comprising more than 5,100 properties and nearly 838,000 rooms across 103 countries and territories. Founded in 1919 by Conrad Hilton in Cisco, Texas, the company has grown into a global leader dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences — every hotel, every guest, every time.

In Canada, Hilton operates a diverse collection of hotels and resorts under multiple brands including Hilton Hotels & Resorts, DoubleTree by Hilton, Hilton Garden Inn, Hampton by Hilton, Embassy Suites by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Tru by Hilton, Canopy by Hilton, Curio Collection by Hilton, Tapestry Collection by Hilton, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, and Hilton Grand Vacations. Canadian properties span from the towering Hilton Niagara Falls/Fallsview Hotel and Suites — the tallest hotel in Canada at 58 stories — to urban business hotels in Toronto, Vancouver, Montreal, and Calgary, to resort destinations across the country.

Hilton’s leadership culture is built on empowering team members to deliver exceptional results while fostering professional growth. The company’s robust talent development programs, including Hilton University and the Elevate leadership pipeline, ensure that Supervisors have the tools, training, and support needed to advance into management roles. With more than 400,000 team members worldwide, Hilton consistently ranks among the best places to work globally, offering industry-leading compensation, comprehensive benefits, and genuine pathways for career advancement.

Job Details

Job Description

Hilton Canada is seeking experienced, motivated, and people-focused Supervisors to lead operational teams across our portfolio of hotels and resorts. As a Supervisor, you are the critical link between frontline team members and management — responsible for ensuring that daily operations run smoothly, service standards exceed expectations, and team members are engaged, trained, and empowered to deliver their best work.

In this role, you will oversee a specific department (housekeeping, front desk, food & beverage, engineering, or security) during assigned shifts, managing everything from staff scheduling and quality control to guest issue resolution and inventory management. You will serve as a role model for Hilton’s culture of hospitality, demonstrating the behaviors and standards you expect from your team while creating an environment where people want to come to work.

This position is ideal for hospitality professionals who have mastered their craft and are ready to take on leadership responsibilities. Whether you are a seasoned Room Attendant stepping up to Housekeeping Supervisor, a Front Desk Agent advancing to Front Office Supervisor, or a Line Cook moving into Kitchen Supervisor, Hilton provides the structured training, mentorship, and career pathways to help you succeed in management. Many of Hilton’s General Managers and corporate leaders began their journeys as Supervisors.

Key Responsibilities

Team Leadership & Development

• Supervise, coach, and motivate team members during assigned shifts to ensure optimal performance and engagement
• Conduct pre-shift briefings to communicate daily priorities, special events, VIP arrivals, and operational updates
• Provide on-the-job training, demonstrate proper procedures, and ensure all team members understand Hilton brand standards
• Recognize and celebrate team member achievements while addressing performance issues through constructive feedback and coaching
• Assist with recruitment, interviewing, and onboarding of new team members in partnership with management
• Identify high-potential team members and support their development for future advancement

Operational Excellence

• Oversee daily department operations to ensure efficiency, quality, and adherence to Hilton brand standards
• Manage staff scheduling, shift coverage, and attendance tracking to maintain appropriate staffing levels
• Conduct regular inspections of work areas, guest rooms, public spaces, or food service outlets to ensure cleanliness and maintenance standards
• Monitor key performance indicators (KPIs) including productivity metrics, guest satisfaction scores, and operational efficiency
• Coordinate with other departments to ensure seamless cross-functional operations and guest experience delivery
• Implement and enforce health, safety, and security protocols in compliance with Hilton standards and provincial regulations

Guest Service & Issue Resolution

• Serve as the primary point of contact for guest escalations, complaints, and special requests during your shift
• Resolve guest concerns promptly and professionally, ensuring recovery actions turn negative experiences into positive ones
• Maintain visibility in guest areas to proactively identify and address service opportunities
• Ensure that VIP guests, Hilton Honors members, and special occasion guests receive personalized attention
• Review guest feedback and online reviews to identify trends and implement corrective actions

Administrative & Financial Management

• Complete daily shift reports, incident documentation, and operational logs accurately and on time
• Manage department inventory, supplies, and equipment, placing orders and controlling costs within budget parameters
• Process payroll timekeeping, approve overtime, and manage labor costs in alignment with productivity targets
• Assist with budget preparation, forecasting, and expense management as directed by department management
• Maintain accurate records for training, performance evaluations, and disciplinary actions

Safety, Security & Compliance

• Enforce workplace safety standards and ensure compliance with Occupational Health and Safety (OHS) regulations
• Conduct safety inspections, investigate incidents, and implement corrective actions to prevent recurrence
• Ensure team members are trained on emergency procedures including fire evacuation, medical response, and severe weather protocols
• Maintain awareness of security concerns and coordinate with security personnel as needed
• Ensure compliance with food safety regulations (for F&B supervisors), WHMIS, and other applicable standards

Qualifications & Skills

Required Qualifications

• High school diploma or equivalent required; diploma or degree in hospitality management, business, or related field is strongly preferred
• 2+ years of experience in hotel operations, food service, or a related hospitality environment
• 1+ year of lead, shift lead, or supervisory experience demonstrating ability to direct and motivate others
• Demonstrated knowledge of your specific department’s operations, standards, and best practices
• Proficiency in Microsoft Office (Word, Excel, Outlook) and hotel Property Management Systems
• Flexible availability to work days, evenings, weekends, and holidays as operational needs require
• Valid work authorization for Canada

Preferred Qualifications

• Previous Hilton or comparable branded hotel experience
• Department-specific certifications such as Food Safety Certification (for F&B), OSHA training (for Engineering), or Security License (for Security Supervisors)
• Experience with Hilton’s OnQ Property Management System or Opera PMS
• Knowledge of labor relations, union agreements, and Canadian employment standards
• Revenue management or cost control experience for operational budgeting
• First Aid, CPR, and AED certification

Core Skills

• Leadership & Team Building — Ability to inspire, develop, and retain high-performing teams
• Communication Skills — Clear, persuasive verbal and written communication with team members, guests, and management
• Problem-Solving & Decision-Making — Sound judgment under pressure with a focus on guest and team member satisfaction
• Operational Acumen — Understanding of hotel operations, workflow optimization, and productivity management
• Emotional Intelligence — Empathy, self-awareness, and interpersonal sensitivity in managing diverse teams
• Time Management & Organization — Ability to prioritize multiple demands, delegate effectively, and meet deadlines
• Financial Literacy — Basic understanding of budgeting, labor cost management, and inventory control
• Adaptability — Flexibility to handle changing priorities, unexpected challenges, and high-pressure situations

Salary & Benefits

Comprehensive Benefits Package

Job Location

Hilton Canada operates properties across major cities and resort destinations nationwide, with Supervisor positions available in multiple departments at the following key locations:

How to Apply

Ready to take the next step in your hospitality leadership career with Hilton? Follow these steps to apply for the Supervisor position:

1. Visit the Official Hilton Careers Portal Navigate to the Hilton global careers website and search for “Supervisor” positions in Canada. Filter by department (Housekeeping, Front Office, Food & Beverage, Engineering, Security) and location.
2. Create Your Hilton Careers Profile Register for an account and complete your candidate profile. Upload a professional resume highlighting your supervisory experience, operational achievements, and team leadership accomplishments.
3. Craft a Compelling Application Tailor your resume and cover letter to emphasize specific leadership results — team size managed, guest satisfaction improvements, cost savings achieved, or training programs developed. Quantify your impact wherever possible.
4. Submit Your Application Select the Supervisor position at your desired property and department, then complete the online application. Include any relevant certifications, language skills, and salary expectations.
5. Interview Process Qualified candidates will be contacted for a phone screening with HR, followed by one or more interviews with the Department Manager, Assistant General Manager, and potentially the General Manager. Be prepared to discuss leadership scenarios, operational challenges, and your vision for team development.
6. Offer & Leadership Onboarding Successful candidates will receive a formal offer and comprehensive onboarding including Hilton leadership training, department-specific certification, property orientation, and mentorship pairing with a senior manager.

Tip: Hilton promotes heavily from within, so internal candidates often have priority. If you are currently a Hilton team member, speak with your manager about the Elevate leadership development program and express your interest in advancement. External candidates should highlight transferable leadership experience from other hospitality brands or service industries.

Frequently Asked Questions