Host/Hostess Jobs at Chartwell Hospitality in Canada
Be the welcoming face of world-class hotel experiences. Join an award-winning hospitality management company and launch your career in guest services.
Quick application – Positions available at Hilton, Marriott, and IHG properties!
Company Overview
Chartwell Hospitality LLC
Chartwell Hospitality is an award-winning, fully integrated hotel operations and development company founded in 2003 and headquartered in Franklin, Tennessee. Specializing in the acquisition, development, and management of high-quality branded hotels, Chartwell has established itself as a leader in the hospitality industry with substantial transaction and real estate expertise.
The company operates a diverse portfolio of properties under major brands including Hilton, Marriott, IHG, and Tapestry Collection, managing locations across the United States with growing presence in Canada. With approximately 1,200 employees, Chartwell Hospitality focuses on maximizing cash flow, increasing ROI, and delivering world-class hospitality experiences that consistently surpass competition.
Chartwell approaches real estate investment from an owner’s perspective, investing capital alongside select private and institutional investors. To date, the company has executed 61 hotel investments and has a proven track record for delivering occupancy and market rates that outperform competitors in high-growth markets.
The company culture is built on exceeding expectations and creating positive, rewarding work environments where team members can advance their careers while making a meaningful impact on guest experiences. Chartwell offers competitive benefits, comprehensive training, and genuine pathways for professional growth within the hospitality industry.
Visit Official Website to explore their portfolio, development projects, and company story.
Job Details
Job Description
Are you a natural at making people feel welcome? Chartwell Hospitality is seeking enthusiastic Hosts and Hostesses to be the first point of contact for guests at our hotel properties across Canada. As a Host/Hostess, you will set the tone for exceptional guest experiences by greeting visitors with warmth, managing reservations, and ensuring smooth front-of-house operations in our hotel restaurants, lounges, and event spaces.
This role is perfect for individuals who thrive in customer-facing positions and enjoy the fast-paced, dynamic environment of the hospitality industry. Whether you are launching your career in hotels or looking to join a respected management company with room to grow, Chartwell Hospitality provides comprehensive training, competitive compensation, and a supportive team culture that values your contributions.
Working at Chartwell means being part of an award-winning organization that manages properties under prestigious brands like Hilton, Marriott, and IHG. You will gain valuable experience in guest relations, reservation systems, and food and beverage service, building a foundation for advancement into supervisory and management roles within the hospitality sector.
Key Responsibilities
- Warmly greet and welcome guests upon arrival at hotel restaurants, lounges, and private dining areas, creating a positive first impression
- Manage reservations efficiently using hotel booking systems, including phone reservations, online bookings, and walk-in requests
- Coordinate seating arrangements with the service team to optimize table turnover while maintaining guest comfort and satisfaction
- Accurately estimate and communicate wait times to guests during peak dining periods, maintaining professionalism and empathy
- Maintain the host stand, lobby, and entrance areas in pristine condition, ensuring a polished and inviting atmosphere
- Answer incoming phone calls promptly and professionally, handling inquiries about restaurant hours, menus, special events, and hotel amenities
- Assist with managing guest waitlists during busy shifts, keeping visitors informed and comfortable
- Collaborate closely with servers, bartenders, kitchen staff, and management to ensure seamless communication between host and floor operations
- Handle guest concerns or special requests with empathy, escalating issues to management when necessary
- Support banquet and catering events by assisting with guest check-ins for group reservations, conferences, and private parties
- Adhere to all company policies, brand standards, health and safety regulations, and provincial hospitality guidelines
- Participate in ongoing training programs, team meetings, and staff development initiatives
Qualifications & Skills
Required Qualifications
- Minimum age of 16 years (18+ preferred for locations serving alcohol)
- Exceptional interpersonal and communication skills with a warm, professional demeanor
- Ability to remain calm, organized, and professional in fast-paced, high-volume environments
- Strong multitasking abilities to manage reservations, phone calls, and guest interactions simultaneously
- Basic computer literacy and comfort learning hotel reservation and POS systems
- Flexibility to work various shifts including early mornings, evenings, weekends, and holidays
- Professional appearance and grooming standards consistent with premium hotel brand expectations
- Legal eligibility to work in Canada
Preferred Skills
- Previous experience in hospitality, restaurants, hotels, or customer-facing roles
- Familiarity with reservation platforms such as OpenTable, Resy, or hotel property management systems
- Bilingual abilities (English/French) are a strong asset for Canadian hotel properties
- Problem-solving skills and the ability to think on your feet during unexpected situations
- Team-oriented mindset with a willingness to support colleagues across all front-of-house and back-of-house roles
- Attention to detail and commitment to maintaining high standards of cleanliness and presentation
- Passion for hospitality, food and beverage service, and creating memorable guest experiences
Salary & Benefits
Comprehensive Benefits Package
Chartwell Hospitality is committed to being an employer of choice in the hospitality industry. Full-time team members enjoy a comprehensive benefits package that includes health insurance, retirement savings matching, and paid time off. The company also offers employee hotel stay discounts across their portfolio of Hilton, Marriott, and IHG properties, allowing you to experience the same world-class hospitality you provide to guests.
The company invests in professional development through brand-specific training programs, leadership courses, and cross-property learning opportunities. Whether you aspire to become a Restaurant Manager, Front Office Supervisor, or Hotel General Manager, Chartwell provides the tools and support to help you reach your goals.
Job Location
Chartwell Hospitality manages properties across North America, with Host/Hostess positions available at various hotel locations in Canada. The company operates under major brand flags including Hilton, Marriott, IHG, and Tapestry Collection, with properties situated in key business and leisure destinations.
Ontario: Toronto (Downtown, Airport, Convention Centre areas), Ottawa, Mississauga
British Columbia: Vancouver, Richmond, Victoria
Alberta: Calgary, Edmonton
Quebec: Montreal
Manitoba: Winnipeg
United States: Nashville, Franklin, Memphis, New York, Atlanta, Colorado Springs, Pigeon Forge, and more
Many Chartwell properties are located in prime areas near airports, convention centres, downtown cores, and tourist attractions, offering convenient access for team members. The company continues to expand its portfolio, creating new opportunities for Host/Hostess positions in emerging markets.
How to Apply
Ready to launch your hospitality career with Chartwell? Follow these steps to apply for a Host/Hostess position:
- Visit the Official Chartwell Careers Portal: Navigate to the Chartwell Hospitality careers page to browse all available Host/Hostess and guest services positions across their hotel portfolio.
- Select Your Preferred Location: Use the location filter to find openings in your city or province. You can also browse by brand (Hilton, Marriott, IHG) or job category to find the best fit.
- Submit Your Online Application: Complete the application form with your resume, highlighting any customer service, hospitality, or restaurant experience. Include your availability and preferred shift types.
- Complete the Initial Screening: Qualified candidates will be contacted for a brief phone or video interview to discuss your interest in the role, availability, and customer service philosophy.
- In-Person Interview: Successful applicants will be invited to an interview at the hotel property, where you will meet with the Food and Beverage Manager or Hotel Manager.
- Onboarding & Training: Once hired, you will receive comprehensive training on brand standards, reservation systems, guest service protocols, and hotel-specific procedures. You may also shadow experienced team members during your first shifts.
Summary
Why Choose Chartwell Hospitality?
Chartwell Hospitality offers an exceptional entry point into the hotel and hospitality industry through its Host/Hostess positions. With competitive wages starting at $34,000 to $45,000 annually, comprehensive benefits including health insurance and 401k matching, and access to employee hotel discounts across premium brands, Chartwell stands out as an employer that invests in its people.
As an award-winning, fully integrated hotel management company with 61+ investments and 23 years of industry leadership, Chartwell provides stability and growth potential that smaller operators cannot match. The company’s commitment to exceeding expectations extends to its team members through professional development programs, brand certifications, and clear advancement pathways.
With properties across Canada and the United States under prestigious flags like Hilton, Marriott, and IHG, there are opportunities to find a position close to home or explore transfer options as you advance in your career. If you are passionate about hospitality, enjoy creating memorable guest experiences, and want to work for a company that values your growth, apply now and discover why Chartwell Hospitality is becoming an industry leader.