Yashi Gopal

Business English for Professionals

 IATA World Geography
 Communications
 Reservations
 Selling skills
 Amadeus

 Assist the major overseas client of the company; CEO in his daily tasks.
 Book travel arrangements.
 Liaise with the travel agency and hotels.
 Online purchases.

 Arrange travel arrangements with the travel agency (air tickets and hotel booking) of the employees.
 Assist foreign employees/expats for their accommodation arrangement by conducting site visits and
liaising with estate agents.
 Rent vehicles for staff
 Prepare/conduct meetings and take minutes of meeting.
 Organize big and small events for the staff; Prepare RFP and liaise with event agencies.
 Respond to mails and phone calls.
 Follow up on all requests
 Raise Purchasing orders
 Prepare monthly/annual reports

 Make reservations for the water activities.
 Take phone calls and respond to email.
 Report making and assist the Director.
 Welcome clients and handle tour operators.
 Issue invoices

 In charge of administration; respond to phone calls and emails.
 Issuing invoices; Preparing purchasing orders
 Welcome customers and redirect to travel consultants
 Filling and accountable for stationery inventory.
 Report making
 Manage customers’ requests
 Update company’s website

 Meet, greet and assist passengers at Arrivals and Departure lounge.
 Queue combing passenger boarding.
 Passport checking
 Assist with hotel/transport booking due to flight delays.
 Help passengers requiring special needs.
 Make announcements.
 Record complaints, compliments and remarks received from passengers.
 Tag luggage
 Help passengers to reserve their seats and check in online.

 Perform administrative duties.
 Online booking on Amadeus.
 Take phone calls
 Assist the Reservation and Ticketing department.

 Greet customers and redirect them to sales person.
 Respond to phone calls.
 Make sure that the counter is clean.

Switchboard Operator at the back office; Redirect all calls and take messages.
 Attend to calls and guests at the reception.
 Accompany guests to their respective rooms for check in and show them the hotel.
 Act as cashier and process check out and payment.
 Print reports