Zayerina Romero

Relationship building manager | Service consultant | Financial Advisor
  • Quito, Ecuador
  • June 6, 2021

Experienced Financial Services Consultant in both public and private sector, and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated ability to leverage a network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

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Creative Problem Solving (CPS) Foundations of Applied Imagination Course @ Creative Education Foundation
Oct 2013 — Dec 2013
Diploma in Microfinance and Socioeconomic Inclusion @ Universidad Andina Simón Bolívar
Oct 2012 — Jun 2013
Economic development and finance inclusion
Excel Finance Course @ Intelecto S.A Capacitación Integral
Aug 2012 — Aug 2012
Customer Service @ Ministry of Labour of Ecuador
Jul 2012 — Aug 2012
Customer service relationships
Multilingual Bachelor Degree in Business and International Exchange @ Pontifical Catholic University of Ecuador
Oct 2001 — Jul 2005
International Business


Economic Development Agency of Quito – CONQUITO @ Chief of the Funding Program “Quito Efectivo”
Jun 2021 — Jul 2021
• Created and opened 9 new funding line options for startups with Credit Unions, including the National Bank of Foment and CONAFIPS.
• Reactivated agreements with 12 inoperative Credit Unions.
• Drafted a potential financial product for the community cases.
• Trained over 80+ adult learners (ages from 18 – 65) in financial topics.
• Supported, advised, and reinforced 35 attractive start-up productive projects to have access to funding.
• Steered 45 women-led community case credit unions, as the inclusion program, to assure their efficiency and progressive development, included to support and guide them in the legalization process.
• Fostered the creation of 10 new CCCU for the waste and recycling employees in the City.
Business Development Manager – Latin America @ SRT Marine Systems – (British company
Sep 2017 — Sep 2019
• Appointed as the commercial representative in LATAM region and company representative in Ecuador.
• Accelerated the company´s commercial approach in 8 countries increasing product and brand awareness by closing transceiver sales (grew sales percentages in the region), and by facilitating system feature presentations.
• Negotiations at the CXO level with Navies, ports, and ministries.
• Increased commercial relationships with new dealers and clients and scaled them up from small clients to dealers or to distributors of the products.
• Contributed to bidding and contract process with the Intelligence Agency in Ecuador.
• Management and assembling of business proposals, tender processes, biddings, etc.
• Developed all existing client relationships in ATAM, including support for the Panama Canal being the point of contact to provide account management as well as customer support requests.
• Delivered business proposal in response to international biddings; handled all new quotation, PO, and invoicing requests.
Public service officer intermediate level / specialist @ Ministry of Defense of Ecuador / Ministry of Education of Ecuador / Coordinating Ministry of Security of Ecuador
Jan 2016 — Apr 2016
A key role in the Minister´s Cabinet controlling and supervising the advancement of high priority project designated by the President of the Republic to the Ministry.
• Evaluated, reported, and monitored the project governance and progress of high-priority projects inside the assigned dependencies (24 MOD; 32 CMS; 17 MOE)
• Evaluating, reporting, and monitoring the progress of 24 high-priority projects.
• Reached position #2 of Ministry´s performance ranking out 48. (MOD)
• Managed internal relationships and communications with all areas within the Ministry and directed communications and relationships with head offices of the Three Forces and the Joint Command.
Credit analyst @ Corporación Nacional de Finanzas Populares y Solidarias – CONAFIPS
Feb 2012 — May 2013
• Analyzed credit portfolio choosing randomly any individual funding beneficiary and validating the granted terms.
• Contributed to amend the granted terms in over 25 Authorized Credit Unions along the country.
• Assisted loan advisors at ACU in creating separate credit products.
• Contributed to the promotion of the Guarantee Fund which grew from 6K to 147K in 2012.
Sales Assistant @ Metrotek (Polycom Representatives),
Sep 2011 — Jan 2012
• Delivered extraordinary first-line customer service, attending calls, and coordinating technical visits.
• Optimized administrative tasks as support for salesforce.
• Prepared folder and business proposals for biddings.
• Tender system monitoring and management.
Advisory and support to student startups @ America Technologic University
Mar 2011 — Aug 2011
• Created the first funding strategic alliance in a cooperation agreement between the private sector and university sector with the Credit Union of Cotocollao.
• Drafted the financial topics to be included in the entrepreneurship academic program
• Analysed 10 entrepreneurship projects, supporting and guiding students along the process.
• Delivered advice on available financing options
International Sales Assistant @ PRUNEX – Flower export company,
Sep 2002 — Apr 2003
• Contributed to maintaining existing client relationships, identified needs, inform about products.
• Generated new deals in Bahrain, Canada, and the United States from prospecting methods.
• Delivered outstanding service in processing fixed and new orders, and in making shipment arrangements with Cargo Agencies and Suppliers.
• Cooperated in facilitating product presentations in flower fairs and shows.

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