Economic development and finance inclusion

Customer service relationships

International Business

• Created and opened 9 new funding line options for startups with Credit Unions, including the National Bank of Foment and CONAFIPS.
• Reactivated agreements with 12 inoperative Credit Unions.
• Drafted a potential financial product for the community cases.
• Trained over 80+ adult learners (ages from 18 – 65) in financial topics.
• Supported, advised, and reinforced 35 attractive start-up productive projects to have access to funding.
• Steered 45 women-led community case credit unions, as the inclusion program, to assure their efficiency and progressive development, included to support and guide them in the legalization process.
• Fostered the creation of 10 new CCCU for the waste and recycling employees in the City.

• Appointed as the commercial representative in LATAM region and company representative in Ecuador.
• Accelerated the company´s commercial approach in 8 countries increasing product and brand awareness by closing transceiver sales (grew sales percentages in the region), and by facilitating system feature presentations.
• Negotiations at the CXO level with Navies, ports, and ministries.
• Increased commercial relationships with new dealers and clients and scaled them up from small clients to dealers or to distributors of the products.
• Contributed to bidding and contract process with the Intelligence Agency in Ecuador.
• Management and assembling of business proposals, tender processes, biddings, etc.
• Developed all existing client relationships in ATAM, including support for the Panama Canal being the point of contact to provide account management as well as customer support requests.
• Delivered business proposal in response to international biddings; handled all new quotation, PO, and invoicing requests.

A key role in the Minister´s Cabinet controlling and supervising the advancement of high priority project designated by the President of the Republic to the Ministry.
• Evaluated, reported, and monitored the project governance and progress of high-priority projects inside the assigned dependencies (24 MOD; 32 CMS; 17 MOE)
• Evaluating, reporting, and monitoring the progress of 24 high-priority projects.
• Reached position #2 of Ministry´s performance ranking out 48. (MOD)
• Managed internal relationships and communications with all areas within the Ministry and directed communications and relationships with head offices of the Three Forces and the Joint Command.

• Analyzed credit portfolio choosing randomly any individual funding beneficiary and validating the granted terms.
• Contributed to amend the granted terms in over 25 Authorized Credit Unions along the country.
• Assisted loan advisors at ACU in creating separate credit products.
• Contributed to the promotion of the Guarantee Fund which grew from 6K to 147K in 2012.

• Delivered extraordinary first-line customer service, attending calls, and coordinating technical visits.
• Optimized administrative tasks as support for salesforce.
• Prepared folder and business proposals for biddings.
• Tender system monitoring and management.

• Created the first funding strategic alliance in a cooperation agreement between the private sector and university sector with the Credit Union of Cotocollao.
• Drafted the financial topics to be included in the entrepreneurship academic program
• Analysed 10 entrepreneurship projects, supporting and guiding students along the process.
• Delivered advice on available financing options

• Contributed to maintaining existing client relationships, identified needs, inform about products.
• Generated new deals in Bahrain, Canada, and the United States from prospecting methods.
• Delivered outstanding service in processing fixed and new orders, and in making shipment arrangements with Cargo Agencies and Suppliers.
• Cooperated in facilitating product presentations in flower fairs and shows.