youssef outalmit

  • united Arab emirate, United States
  • June 9, 2021

willing to relocate Youssef Outalmit

Customer Service Agent
• Over 6 years experience in handling multi-national customers, hospitality and airline industry
• Professional communication skills (ENGLISH, ARABIC, FRENCH)
• Microsoft, excel, problem solving, interpersonal skills, critical thinking, computer skills, conflict resolution
• Certified in first aid FAA CPR AED and gemstones dhamani
• Certificate of achievement
• Ability to work independently, under pressure and to multitask
AIR ARABIA, Sharjah airport uae June 2017 – Present
Cabin crew
• Greet customers as they board and Guide and assist for safety and comfort and carry on luggage, with ability to
increase luggage space of by 20% through efficient stowing
• Prepare and serve food and refreshments, providing exceptional service to customers, and receiving 94%
positive feedback from sky time surveys
• Making sure that clients are aware of safety procedures and demonstrating how to use emergency equipment
• Communicate with alpha catering service, improving overall service quality 40%
HOTEL MOVENPICK JLT, Dubai. uae Jan 2014 – June 2017
Guest service agent, CID
• Managed and organized meeting facilities and scheduled 15+ meeting per month
• Take and confirm reservations over phone, email, and in person, ensuring no reservation overlaps
or hotel over booking, perform clerical duties such as filing and sorting and distributing mail
• Maintain work records and logs a 90% guest satisfaction rating over three years
• Trained new front desk clerk in using opera systems, prepare and submit reports.
• Suggested a new tactic to persuade cancelling guests to stay in hotel, resulting in a 7% decrease in cancellations
IBNO ELHAYTAM, Casablanca. Morocco 2013
High school degree secondary of earth and life sciences
• Team leadership, Effective interpersonal skills, Reliability, Team player, excellent oral written communication
Available upon request

Phone Number

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