Yafet John

Technical support
  • Rijswijk, Netherlands
  • February 7, 2023

I am currently taking an online course to become a Full Stack Web Developer. It's a very tough but also interesting course which requires a lot of dedication.

For the last couple of years I have also worked in various companies including my own as sales, technical and customer support.

I am a hard worker, enthusiastic, and a team player, but I can also function independently. I am always eager to learn new things and keep myself up-to-date on the latest developments.

Phone Number


no @ Udemy
Sep 2022 — Current

HTML, CSS, Javascript, Node, React, MongoDB, Web3 and DApps

Diploma @ ROC Mondriaan Delft
Feb 2010 — May 2013

Network Administration, Cisco, Server 2008


Owner @ Meaxa Coffee
Jun 2019 — Apr 2023

As a specialty coffee beans wholesale distributor I offer specialty Ethiopian roasted coffee beans to cafés, restaurants and coffee shops.

Support service account specialist @ Rational Group, Dublin
Jan 2017 — Aug 2017

I deliver my coffee to my customers to make sure they have their coffee on time and to keep the customer contact at a high level.
Am responsible for all queries players might have regarding online poker gaming.
Escalate complex cases to the right department, especially threatening emails.
As B2C, resolve 300+ weekly customer inquiries via email, consistently exceeding targets.

Technical support specialist @ Voxpro
Mar 2016 — Dec 2016

Provide support to B2C of Google’s product called Nest. My responsibilities include answering technical questions and troubleshooting Nest Learning Thermostat, Nest Protect, and Nest Cam.
Resolve all incoming queries by phone and email.
Make outbound calls to make sure everything is resolved and working as it should

1st line technical support @ KPN
Mar 2013 — Aug 2015

Responsible for answering technical questions and troubleshooting landlines, Internet, and cloud products.
In a 24/7 and 365-day call center, assisted over 60 customers daily
Trained and mentored new reps on resolving and using our CRM system.
Proposed more efficient call script to help tier 2 have clear summary of the issue
Create a screenshot guideline on how to resolve easy cloud product questions, which reduced resolution time by 2 days

1st line technical support @ Bokxing IT
Sep 2012 — Mar 2013

Remote support for SME customers with computer, printer and server issues and failures.
Build new network onsite, and connect all computers and printers to the network

Jr. System Engineer @ JMS Automatisering
Sep 2010 — Sep 2012

Assembly, repair, and installation of industrial systems.
Test all systems at “Assembleon (Philips) in Veldhoven, The Netherlands”.
Every four weeks plan a meeting with the management on the progress of the project

Desktop publisher @ Humanitas Foundation
Sep 2006 — Jul 2008

On a daily basis I’ll be designing business cards, flyers, posters, and magazines for internal use.
I'll be printing and cutting an edition of 500 copies.

Photographer @ VROM
Aug 2005 — Sep 2006

Shooting for various magazines, symposiums, meetings, and staff portrait photos.
Am also responsible for editing the photos for internal use.

Contact Candidate

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