Winnie Wasidia

 Researching organizations and individuals to find new opportunities.
 Developing and finding new markets and improving sales.
 Proven ability to set and achieve goals, coupled with exceptional communication and interpersonal
skills.
 Contacting potential clients to establish rapport and arrange meetings.
 Responding to incoming sales inquiries via phone, emails, chats providing information about
products/services.
 Proficient in data analysis and reporting, enabling informed decision-making and continuous
improvement of marketing efforts.
 Increasing the value of current customers while attracting new ones.
 Developing quotes and proposals using the available CRM systems.

 Fulfilled all general duties such as preparing, checking, verifying, and processing data and
information.
 Assisted the department by updating/creating over 1M client information using the system
management database.
 Committed to delivering exceptional customer service with a high degree of sensitivity,
accuracy, confidentiality, and integrity.
 Trained and mentored new employees on proper protocols, work standards in updating
client information.
 Maintained and managed data entry requirements by following data programs techniques
and procedures.
 Actively cultivated strong working relationships with colleagues and manager increasing
work productivity.

Marketing
 Preparing coherent marketing reports using data analysis tools.
 Drafting marketing materials such flyers, newsletters and posters.
 Sourcing for advertisement opportunities in the media.
 Managing the marketing database and email distribution.
 Monitoring competitor activities and finding leads for the company.
 Proficient in creating and implementing effective email and social media marketing
strategies to reach a diverse global audience
Customer Service
 Handled in and out bound calls/customers on a daily basis, servicing up to 30people daily
 Developed and executed online, social media and print marketing strategies for the new
projects.
 Proven customer service sales professional with over a year of experience exceeding sales
quota.
 Conducted research that identified potential market shared based on trend.
 Increased customer retention by effective relationship building and organizing
events/exhibitions.
 Developed proposals and sales presentation to increase business development.

 Contacted potential/existing customers to inform them about services being offered.
 Attending to visitors at Reception.
 Follow ups on customer’s payments and orders.
 Responded to telephone call from customers, providing quality customer service and solutions to various problems.
 Record keeping-filing both electronic and paper.
 Kept records of calls and sales noting useful information.
 Entered and updated customer information in the database.
 Taking and processing of orders.

 Responded to students queries through Emails, Facebook, and Institution website.
 Attending to visitors at Reception.
 Created engaging advertisements, emails and promotional literature.
 Follow-ups on students’ payments and registration.
 Created and coordinated effective communication strategies for our company.
 Designed sketches of the mass media announcement.
 Planned events, seminars and press conferences.
 Build long-term relationships with influencers and key stakeholders.