Experience in Hospitality and Customer Service
Experience in Hospitality and Customer Service
  • Zapopan, Mexico
  • December 29, 2021

Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. Keen to support Cognizant Technology Solutions, in becoming a market leader through proven customer support skills. Always on top score for great performance earning pay bonuses every month. Helped reduce First Response Time by 20% within the first quarter of employment.

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Economy @ Unilec secondary school
Jan 2001 — Nov 2004
In Economics students learn key economic concepts such as scarcity, supply and demand, and major economic theories. Students then focus on the way that the American government interacts with the American economy. The last portion of the course is spent on real-world applications of economic concepts. Students do not only learn basic consumer economics but also details about savings and investing.


Customer Service Representative (Bilingual) @ Cognizant Technology Solutions
Sep 2019 — Aug 2021
Quickly assessed customer needs and proactively provided business solutions to those needs.
Provided superior customer service while handling inbound order placement calls and product inquiries.
Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.
Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.

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