Timothy Mensah

IT Desktop Analyst 1st line Support
  • Accra, Ghana
  • April 25, 2023

Success driven, adaptable and result focused IT Engineer with experience in IT Operations and
encompassed technical support knowledge, system security and privacy, cyber awareness and
methods of prevention, workstations maintenance and network administration. Possess imaginative
ability in executing and implementing technology based solutions to deal with difficult business
problems in accordance with standards, procedures and processes that improve business

Phone Number


MSc in Cyber Security @ University of Central Lancashire Cyprus
Jan 2019 — Oct 2020
MSc in Information Technology @ Sikkim Manipal University India
Jan 2013 — Sep 2015
BSc in Computer Science @ Regent University Ghana:
Jan 2006 — Dec 2008


Senior Meteorological Technician @ GHANA METEOROLOGICAL AGENCY
Nov 2022 — Current

Member of IT technician unit to solve IT technical issues in relation with clients and business,
analyses and find strategic solutions to extend IT services to all outstation and connect them to the
head office for a central monitoring.
Testing and deployment of computer systems.
Software installation to process weather information.
Network installation and configuration of systems to communicate with servers for
information processing.
Desktop, Laptop and Printer repairs and installation.
Network printer installation.
All software installations.
Excellent communication skills both in writing and oral.

Apr 2019 — Sep 2019

I was part of the IT team to provide relevant support for work efficiency and systems availability to
cut down system failure time.
Providing regular infrastructure support to empower system efficiency for financial
transactions to about 99% up time without loss.
See to evaluate new hardware and software before deployment to permit installation
competence and precision to about 99%.
Help to educate staff about Cyber Security to reduce cyber threat to about 98%.
Vulnerability scanning on web applications and reporting, to decrease online attacks to about

Feb 2009 — Oct 2018

Lead a team to redesign the network infrastructure at Graphic Communication Head office in Accra
to progress businesses and services among the clients and the business staff’s departments.
Worked with IT manager, the assistant IT manager, other stakeholders and peers to develop a
strategy to enable a successful execution of this strategic network installation plan to allow
increase in production and services to customers to 12% upward.
Work with peers to manage other disciplines such as cyber incident management, oracle
database installation and support and anti-virus installation and management to increase
production growth to 10% and to reduce risk to 0%.
Regular to participate in system pitch installation for potential risk prevention to about 2%.
Building backup policies and taking backup of the server for data restoration to about 100%

Virus protection maintenance and updating to 99% accuracy to minimize risk and
Troubleshooting Mac OS and Windows OS, Monitoring the Domain Mail server for network
management and file sharing to about 99% accuracy.
Between 2011 to 2013 the IT team and I provided a high standard of support to the sales and
marketing department to grow sales to 15%.

System Administrator (Part Time) @ ALISSMA COMMUNICATION SYSTEMS
Jan 2008 — Jan 2015

Oversaw the operations and organization of staff to improve service performances.
Distribute company’s resources to staff members to learn to improve services to about 10%.
In-depth knowledge of managing all IT equipment and its installation.
Providing support to LAN / WAN infrastructure for efficiency to about 15%.
Building regular backup policies and taking backup of the server to enable data restoration to
100% whenever there is data failure.
Provide virus protection maintenance and updating to about 99% accuracy to minimize risk
and vulnerability.
Troubleshooting Mac OS and Windows OS, Monitoring the Domain Mail server to about
99% mail accessibility and managing network devices.
Network installation, Network Monitoring, Telephone installation and configuration to
increase connectivity, accessibility and availability to about 99%.

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