Ambitious and driven customer service represeentative
- Mbabane, Swaziland
- October 21, 2021
I am a young ambitious Swazi male that values hard work, excellence, integrity, and results, with knowledge and understanding of finance and marketing in the banking sector. I am seeking an opportunity to enhance my professional skills, capabilities and to contribute in an organization that recognizes the value of hard work and trusts me with responsibilities.
Skills I possess include;
- Excellent customer service provider and able to work independently in a results-driven and fast paced environment.
- Excellent attention to detail along with ability to multi-task and prioritize multiple assignments.
- Excellent communication and presentation skills.
- Strong planning, analytical and problem-solving skills.
- Excellent report writing skills.
- Research and data management skills.
- Good active listener.
- Proficient with Microsoft suite.
Category
E-mail
Phone Number
Education
Associate Degree in Business Management
@ Limkokwing University of Creative Technology
Sep 2016
— May 2019
Experience
Data Clerk and Customer Service Representative
@ Swaziland Building Society
Jun 2019
— Apr 2020
Tasks Included:
Ensuring that all loans were mapped to correct drawdown/CASA
accounts and loans were rescheduled to correct standing order dates with correct instalment amounts;
Ensuring that all mortgage accounts had the correct evaluation details and insurance values in the new system in place;
Identifying loans with incorrect remaining payment periods and ensuring they were corrected in the new system in place;
Fast tracked transfer of funds from drawdown/CASA accounts to loan accounts;
Quick resolving of customer queries with regards to accounts discrepancies;
Timely and accurate reporting of emerging risks as per set financial guidelines;
Execution of 100 transactions on average a day with high degree of accuracy;
Processing clients bank deposits and cheques;
Reconciling daily bank statements;
Processing loan applications;
Processing inter-account transactions as well as transactions to other
banks;
Opened new customer accounts and closed existing accounts as per customer request;
Promoting bank products and services to potential customers and existing clients;
Providing receipts and invoices for services rendered and ensured record keeping of all transactions completed;
Assisted with marketing and cross-selling programme as needed;
Adhering to regulatory, security and audit procedures such as Ant-
Money Laundering (AML) and Counter Terrorism Financing measures (CTF).
Ensuring that all loans were mapped to correct drawdown/CASA
accounts and loans were rescheduled to correct standing order dates with correct instalment amounts;
Ensuring that all mortgage accounts had the correct evaluation details and insurance values in the new system in place;
Identifying loans with incorrect remaining payment periods and ensuring they were corrected in the new system in place;
Fast tracked transfer of funds from drawdown/CASA accounts to loan accounts;
Quick resolving of customer queries with regards to accounts discrepancies;
Timely and accurate reporting of emerging risks as per set financial guidelines;
Execution of 100 transactions on average a day with high degree of accuracy;
Processing clients bank deposits and cheques;
Reconciling daily bank statements;
Processing loan applications;
Processing inter-account transactions as well as transactions to other
banks;
Opened new customer accounts and closed existing accounts as per customer request;
Promoting bank products and services to potential customers and existing clients;
Providing receipts and invoices for services rendered and ensured record keeping of all transactions completed;
Assisted with marketing and cross-selling programme as needed;
Adhering to regulatory, security and audit procedures such as Ant-
Money Laundering (AML) and Counter Terrorism Financing measures (CTF).
