Simiso Radebe

Ambitious and driven customer service represeentative
  • Mbabane, Swaziland
  • October 21, 2021

I am a young ambitious Swazi male that values hard work, excellence, integrity, and results, with knowledge and understanding of finance and marketing in the banking sector. I am seeking an opportunity to enhance my professional skills, capabilities and to contribute in an organization that recognizes the value of hard work and trusts me with responsibilities.

Skills I possess include;

  • Excellent customer service provider and able to work independently in a results-driven and fast paced environment.
  • Excellent attention to detail along with ability to multi-task and prioritize multiple assignments.
  • Excellent communication and presentation skills.
  • Strong planning, analytical and problem-solving skills.
  • Excellent report writing skills.
  • Research and data management skills.
  • Good active listener.
  • Proficient with Microsoft suite.

 

Phone Number
+26878146050

Education

Associate Degree in Business Management @ Limkokwing University of Creative Technology
Sep 2016 — May 2019

Experience

Data Clerk and Customer Service Representative @ Swaziland Building Society
Jun 2019 — Apr 2020
Tasks Included:

Ensuring that all loans were mapped to correct drawdown/CASA
accounts and loans were rescheduled to correct standing order dates with correct instalment amounts;

Ensuring that all mortgage accounts had the correct evaluation details and insurance values in the new system in place;

Identifying loans with incorrect remaining payment periods and ensuring they were corrected in the new system in place;

Fast tracked transfer of funds from drawdown/CASA accounts to loan accounts;

Quick resolving of customer queries with regards to accounts discrepancies;

Timely and accurate reporting of emerging risks as per set financial guidelines;

Execution of 100 transactions on average a day with high degree of accuracy;

Processing clients bank deposits and cheques;

Reconciling daily bank statements;

Processing loan applications;

Processing inter-account transactions as well as transactions to other
banks;

Opened new customer accounts and closed existing accounts as per customer request;

Promoting bank products and services to potential customers and existing clients;

Providing receipts and invoices for services rendered and ensured record keeping of all transactions completed;

Assisted with marketing and cross-selling programme as needed;

Adhering to regulatory, security and audit procedures such as Ant-
Money Laundering (AML) and Counter Terrorism Financing measures (CTF).

Contact Candidate

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