Shanakay Dawkins

 

Objective ·         My goal is to obtain employment with a company that offers a positive atmosphere to learn and implement new skills for the betterment of that organization. Education and Qualifications University of the West Indies (2019-2021)

Bachelor of Science in Nursing (Incomplete)

Core Courses: Biochemistry, Microbiology, Nutrition, Epidemiology, Health Informatics

 

St Andrew High School for Girls (2017-2018)

Four (4) CAPE Subjects: Environmental Science, Sociology, Communication Studies and Biology

 

Papine High School (2015-2017)

Nine (9) CSEC Subjects: Mathematics, English Language, Biology, History, Food Nutrition & Health, Home and Family Management, Integrated Science, Human and Social Biology & Social Studies

  Work Experience

 

·         Customer Service, Front Desk Assistant Representative/Passport Immigration & Citizens Agency (March 2, 2018 – September 15, 2018)                                                                                                                Job Duties §  Setting appointments for persons with lost or damaged passport

§  Call customers who have outstanding documents on their passport application

§  File documents to make them easily accessible   ·         Customer Service Agent/Sutherland Global (September 24, 2018 – May 12, 2019)   Job Duties §  Assisting customers with placing orders over the telephone

§  Resolving customers complaints about goods and services

§  Working with team members to meet weekly target

   

 

·         Volunteer/Mona Social Services (September 6, 2019-August 21, 2021)

 

Duties

§  Assisting with fundraising and community giveback programs

§  Providing assistance to different groups and organizations within the community

§  Providing support to community teachers with homework assistance programs

 

 

 

§  Front Desk Clerk / Blessed Auto Parts Store (October 9, 2021- January 20, 2022)

 

Job Duties

• Assisting clients in finding the parts they need using the parts that are in stock.
• Assisting clients with putting together project parts lists over the phone and then getting those orders ready for when the clients arrived.
• Assisting with collecting marketing data that would lead to new printed marketing pieces.

 

 

 

Skills

• Adaptability
• Active Listening
• Customer Service
• Time Management
• Computer Skills
• Problem Solving
• Communication

 

Co-curricular Activities

• Student Council President (2016-2017)
• Science Club Member (2016-2017)
• Debate Club Member (2016-2017)
• Papine High School Empowerment & Leadership Program Member (2016-2017)
• Police Youth Club Member (2017-2019)
• Adventist Youth Society Assistant Secretary (2017-2018)
• Adventist Youth Society Secretary (2018-2019)
• Adventist Youth Society Assistant Leader (2019- 2021)
• University of the West Indies Township Scholar (2019-2021)

References

Available upon request