Shanakay Dawkins

  • Trelawny, Jamaica
  • January 11, 2023


Objective ·         My goal is to obtain employment with a company that offers a positive atmosphere to learn and implement new skills for the betterment of that organization. Education and Qualifications University of the West Indies (2019-2021)

Bachelor of Science in Nursing (Incomplete)

Core Courses: Biochemistry, Microbiology, Nutrition, Epidemiology, Health Informatics


St Andrew High School for Girls (2017-2018)

Four (4) CAPE Subjects: Environmental Science, Sociology, Communication Studies and Biology


Papine High School (2015-2017)

Nine (9) CSEC Subjects: Mathematics, English Language, Biology, History, Food Nutrition & Health, Home and Family Management, Integrated Science, Human and Social Biology & Social Studies

  Work Experience


·         Customer Service, Front Desk Assistant Representative/Passport Immigration & Citizens Agency (March 2, 2018 – September 15, 2018)                                                                                                              Job Duties §  Setting appointments for persons with lost or damaged passport

§  Call customers who have outstanding documents on their passport application

§  File documents to make them easily accessible ·         Customer Service Agent/Sutherland Global (September 24, 2018 – May 12, 2019) Job Duties §  Assisting customers with placing orders over the telephone

§  Resolving customers complaints about goods and services

§  Working with team members to meet weekly target



·         Volunteer/Mona Social Services (September 6, 2019-August 21, 2021)



§  Assisting with fundraising and community giveback programs

§  Providing assistance to different groups and organizations within the community

§  Providing support to community teachers with homework assistance programs




§  Front Desk Clerk / Blessed Auto Parts Store (October 9, 2021- January 20, 2022)


Job Duties

  • Assisting clients in finding the parts they need using the parts that are in stock.
  • Assisting clients with putting together project parts lists over the phone and then getting those orders ready for when the clients arrived.
  • Assisting with collecting marketing data that would lead to new printed marketing pieces.





  • Adaptability
  • Active Listening
  • Customer Service
  • Time Management
  • Computer Skills
  • Problem Solving
  • Communication


Co-curricular Activities

  • Student Council President (2016-2017)
  • Science Club Member (2016-2017)
  • Debate Club Member (2016-2017)
  • Papine High School Empowerment & Leadership Program Member (2016-2017)
  • Police Youth Club Member (2017-2019)
  • Adventist Youth Society Assistant Secretary (2017-2018)
  • Adventist Youth Society Secretary (2018-2019)
  • Adventist Youth Society Assistant Leader (2019- 2021)
  • University of the West Indies Township Scholar (2019-2021)


Available upon request

Phone Number

Contact Candidate