Ruchielle Ann Maga

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries; Directs visitors by maintaining employee and department directories; giving instructions; Maintains safe and clean reception area by complying with procedures, rules, and regulations; Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs; Contributes to team effort by accomplishing related results as needed; Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

Welcomes guest entering the hotel, manage reservations, check guests into and out of their rooms, arrange payments/Cashiering, does shift reports or balance cash; Respond to customer’s problems or complaints, and accommodate guest requests; Communicating with hotel staff on the status of guest rooms, maintain a clean and neat front desk area, answer telephone, take messages, transfer calls and provide information to other departments upon request.

Answers to customer’s concerns and queries through email; Process their orders; Doing client’s social media management; Customer support work

Answers to customer’s queries and attend to their concerns about their flight; Provided customers with accurate information on products and services with an 86% customer satisfaction rating;
Confirms, cancels and changes their booking, Books their flight
Inform customers of any travel changes and awarded as top agent