Ruchielle Ann Maga

Experienced Hotel Front Desk/Receptionist
Experienced Hotel Front Desk/Receptionist
  • Cebu, Philippines
  • December 15, 2021
  • Written and verbal communication skills.
  • Customer service.
  • Multitasking and prioritizing.
  • Dependability.
  • Familiarity with Microsoft Office.
  • Problem-solving.
  • Ability to work under pressure.
  • Attention to detail.

I aim to utilize my skills and potential in delivering the best services to the customers and for the company.

Category
Phone Number
639361781679

Education

Airline Management
Jun 2010 — Mar 2014

Experience

Corporate Receptionist @ Pasajero Motors Corporation
Jan 2021 — Current
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries; Directs visitors by maintaining employee and department directories; giving instructions; Maintains safe and clean reception area by complying with procedures, rules, and regulations; Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs; Contributes to team effort by accomplishing related results as needed; Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Front Office Associate @ Crown Regency Hotel and Towers
Dec 2018 — Jan 2020
Welcomes guest entering the hotel, manage reservations, check guests into and out of their rooms, arrange payments/Cashiering, does shift reports or balance cash; Respond to customer’s problems or complaints, and accommodate guest requests; Communicating with hotel staff on the status of guest rooms, maintain a clean and neat front desk area, answer telephone, take messages, transfer calls and provide information to other departments upon request.
Virtual Assistant @ Remote
May 2017 — Jun 2018
Answers to customer’s concerns and queries through email; Process their orders; Doing client’s social media management; Customer support work
Expedia Customer Service Representative @ Teleperformance Cebu
Jul 2015 — Mar 2017
Answers to customer’s queries and attend to their concerns about their flight; Provided customers with accurate information on products and services with an 86% customer satisfaction rating;
Confirms, cancels and changes their booking, Books their flight
Inform customers of any travel changes and awarded as top agent

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