Rubella Khan

Customer service, Administration and FM coordinator
Customer service, Administration and FM coordinator
  • Dubai, United Arab Emirates
  • November 19, 2022

I am B.Com graduate from Mumbai – India and having 15 years of Award Winning Experience in Operational Sales and operations, in multiple industries like Facility management, Real Estate, E commerce, Online Shopping. I have worked in processes like Tele Marketing Sales, Distribution/Channel sales, Leads Generation, Vendor Development, Distribution , Logistic Networks, Supply Chain, Key Account Management, Stocks Planning and execution Management, Target Oriented Collections, Customer Service, Daily MIS, Team Management, Operations etc.

I have been promoted 5 times in single organization during my journey there between 2008 to 2014, and awarded with many prizes like Crystal products, Gold, Certificates etc.

My present Expertise is in Home Maintenance division.

Valid UAE Driving Licence with own car.

Phone Number


BCom @ Rashtriyta Vishwa Vidyapeet - Mumbai
Jun 2012 — Mar 2015


Operation coordinator and Key Account Management @ Farnek Services
Nov 2020 — Current
Responsible for all over task of 240 AMC customers + NC customers.

Over achievement of monthly target.

Highest on KPI.

Highest on revenue generation.

Managing escalations.

Management of daily job booking and complaints.

Management of PPM schedule and execution.

Technician Management with weekly briefing and motivation.

Converting NC customers into AMC.

Management of corporate customers.

Well versed with all Admin related task.

Knowledge of complete procurement.

Subcontractors management

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