- MANILA CITY, Philippines
- May 9, 2022
TO: The Hiring Officer
Good day,
I would like to formally submit my job application for any available position that will fit my background and qualifications. I am a multi-skilled, customer service professional with an educational background in secondary education and 10 years total work experience in Business Process Outsourcing / Technology Services, Advertising, Commercial Retail – Trading and Food & Beverage – Hospitality industries in the Philippines.
I am willing to relocate and work overseas to further apply my knowledge, skills and pursue my career under your management. I am physically fit and capable to work well independently or with diverse teams with the ability to correspond and follow in both oral and written instructions.
I am currently employed as a Sales Development Representative since August 2021 at Transparent BPO. – One of the leaders in Business Process Outsourcing in the Philippines. Prior to that, I worked as a Sales Representative / Customer Service Representative and a Service Crew for different companies and industries in Metro Manila, Philippines. Where I am able to perform my duties and responsibilities well with complete passion, hard work and an excellent performance on each role entrusted.
With years professional hands-on experience and my educational foundation, I have acquired below core strengths, set of skills and qualifications as my stronghold for my job application:
- 10 years total work experience in Business Process Outsourcing / Technology Services, Advertising, Commercial Retail – Trading and Food & Beverage – Hospitality industries in the Philippines.
- Proven hands-on experience in Sales and Customer Service.
- High School diploma holder.
- Undergone company-provided trainings for career growth and skill advancement.
- Excellent verbal and written communication skills.
- Proficient in operating latest work-related programs and processes.
- Excellent organizational and time management skills.
- Exceptional ability in following Standard Operating Procedures and Safety Standards.
- Computer literate: Knowledgeable in basic MS Office Programs and other relevant applications.
- Professional and friendly with the ability to resolve issues quickly.
- Capable of handling responsibilities with minimum supervision.
- Capable of learning and adapting to new challenges.
- Proficient organizational skills.
- High sense of loyalty and integrity.
- Ability to work on extended hours.
- Ability to work in a multicultural environment.
- Willing to be trained and work overseas at the earliest possible time.
I am confident that my education, expertise and professional background is what sets me apart from other candidates for this job position that you require.
I look forward to discussing the position and my qualifications with you in more detail. I am available to talk at your convenience. I will be in touch to follow up to ensure you have received my job application.
Thank you for your time and consideration.
Sincerely,
Roque g. Ramirez
No. 1939, Rd 13 St., Unit IIB, Fabie Estate
Santa Ana, Manila 1009, Philippines
+63 975 278 2919 | +63 949 452 1082
ROQUE G. RAMIREZ
No. 1939, Rd 13 St., Unit IIB, Fabie Estate
Santa Ana, Manila 1009, Philippines
+63 975 278 2919 | +63 949 452 1082
Philippine Passport holder
OBJECTIVE: I am a multi-skilled, customer service professional with an educational background in secondary education and 10 years total work experience in Business Process Outsourcing / Technology Services, Advertising, Commercial Retail – Trading and Food & Beverage – Hospitality industries in the Philippines. Seeking for any available position that will fit my background and qualifications.
SKILLS SUMMARY:
Sales &Customer Service High sense of loyalty and integrity
Coordination Skills Organizational Skills
Technical Support Ability to Multitask
Clerical Skills Critical and Methodical Thinking Skills
Process Implementation Computer Literate: Knowledgeable in basic Microsoft Office
Food Safety & Handling Detail-oriented
Fosters teamwork and collaboration Communication Skills: Oral and Written
Professional and friendly Coordination Skills
WORK EXPERIENCE:
Position Held : Sales Development Representative
Employer / Company : Transparent BPO
Industry : Business Process Outsourcing
Location : Bonifacio Global City, Taguig City, Metro Manila, Philippines
Period : August 30, 2021 to Present
Position Held : Sales Representative / Customer Service Representative
Employer / Company : Reimage Philippines Inc.
Industry : Technology Services - Business Process Outsourcing
Location : Ayala Avenue, Makati City, Metro Manila, Philippines
Period : February 20, 2019 to June 15, 2021
Position Held : Sales Representative / Customer Service Representative
Employer / Company : Convergys SLC Makati
Industry : Business Process Outsourcing
Location : Makati City, Metro Manila, Philippines
Period : July 17, 2017 to January 15, 2019
Position Held : Sales Representative
Employer / Company : Amazing Advertising
Industry : Advertising
Location : Metro Manila, Philippines
Period : June 15, 2016 to June 15, 2017
Position Held : Customer Service Representative
Employer / Company : Teleperformance
Industry : Business Process Outsourcing
Location : Makati City, Metro Manila, Philippines
Period : February 20, 2015 to June 18, 2016
Position Held : Sales Representative
Employer / Company : Great Ideas Advertising
Industry : Advertising
Location : Pasay City, Metro Manila, Philippines
Period : January 18, 2014 to February 18, 2015
Position Held : Sales Representative
Employer / Company : Scentimentals Inc.
Industry : Commercial Retail - Trading
Location : Pasig City, Metro Manila, Philippines
Period : January 15, 2011 to January 15, 2014
Position Held : Service Crew
Employer / Company : Kenny Rogers Roasters
Industry : Food & Beverage - Hospitality
Location : SM Mall of Asia, Seaside Blvd., Pasay City, Metro Manila, Philippines
Period : June 10, 2010 to January 10, 2011
JOB DESCRIPTION:
As a Sales Development Representative / Sales Representative:
- Achieve established sales goals and generated leads.
- Presented products and services to prospective clients.
- Prepare weekly and monthly reports.
- Perform sales presentations to a range of prospective clients in various communication channels (Phone calls, Chat and In-person).
- Coordinate sales efforts with marketing programs.
- Understanding and promoting company programs.
- Process client purchases.
- Prepare and submit sales contracts for orders.
- Provide exceptional service and assistance to clients and potential clients to evaluate needs or promote products and services.
As a Customer Service Representative:
- Handled phone calls and address customer needs, complaints, or other issues on products . and services.
- Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Handle inbound calls and assist customer to activate software through remote session
- Built lasting relationships with clients and other call center team members based on trust and reliability.
- Utilized software, databases, scripts, and tools appropriately.
As a Service Crew:
- Greet customers.
- Take meal and beverage orders from customers and place orders using the cash register / Point of Sales system (POS) to be relayed to the kitchen area.
- Make menu recommendations and inform patrons of any specials.
- Assemble ordered products and hand them over to the customer.
- Adhere to brand quality standards and food handling and safety regulations.
EDUCATION:
Secondary: Primary: Leyte National High SchoolPhilippines
Year Graduated : 2006 San Roque Community School
Philippines
Year Graduated : 2002
