Roque Ramirez

Sales Representative
Sales Representative
  • MANILA CITY, Philippines
  • May 9, 2022

 

TO: The Hiring Officer

Good day,

I would like to formally submit my job application for any available position that will fit my background and qualifications. I am a multi-skilled, customer service professional with an educational background in secondary education and 10 years total work experience in Business Process Outsourcing / Technology Services, Advertising, Commercial Retail – Trading and Food & Beverage – Hospitality industries in the Philippines.

 

I  am  willing to relocate and work overseas to further apply my knowledge, skills and pursue my career under your management. I am physically fit and capable to work well independently or with diverse teams with the ability to correspond and follow in both oral and written instructions.

 

I am currently employed as a Sales Development Representative since August 2021 at Transparent BPO. – One of the leaders in Business Process Outsourcing in the Philippines. Prior to that, I worked as a Sales Representative / Customer Service Representative and a Service Crew for different companies and industries in Metro Manila, Philippines.  Where I am able to perform my duties and responsibilities well with complete passion,  hard work and an excellent performance on each role entrusted.

With years professional hands-on experience and my educational foundation, I have acquired below core strengths, set of skills  and qualifications as my stronghold for my job application:

  • 10 years total work experience in Business Process Outsourcing / Technology Services, Advertising, Commercial Retail – Trading and Food & Beverage – Hospitality industries in the Philippines.
  • Proven hands-on experience in Sales and Customer Service.
  • High School diploma holder.
  • Undergone company-provided trainings for career growth and skill advancement.
  • Excellent verbal and written communication skills.
  • Proficient in operating  latest work-related programs and processes.
  • Excellent organizational and time management skills.
  • Exceptional ability in following Standard Operating Procedures and Safety Standards.
  • Computer literate: Knowledgeable in basic MS Office Programs and other relevant applications.
  • Professional and friendly with the ability to resolve issues quickly.
  • Capable of handling responsibilities with minimum supervision.
  • Capable of learning and adapting to new challenges.
  • Proficient organizational skills.
  • High sense of loyalty and integrity.
  • Ability to work on extended hours.
  • Ability to work in a multicultural environment.
  • Willing to be trained and work overseas at the earliest possible time.

I am confident that my education, expertise and professional background is what sets me apart from other  candidates for this  job position that you require.

I look forward to discussing the position and my qualifications with you in more detail. I am available to talk at your convenience. I will be in touch to follow up to ensure you have received my job application.

Thank you for your time and consideration.

Sincerely,

Roque g. Ramirez

No. 1939, Rd 13 St., Unit IIB, Fabie Estate

Santa Ana, Manila 1009, Philippines

+63 975 278 2919 | +63 949 452 1082

[email protected]

 

 

 

ROQUE G. RAMIREZ

No. 1939, Rd 13 St., Unit IIB, Fabie Estate

Santa Ana, Manila 1009, Philippines

+63 975 278 2919 | +63 949 452 1082

[email protected]

Philippine Passport holder

 

OBJECTIVE:  I am a multi-skilled, customer service professional with an educational background in secondary education and 10 years total work experience in Business Process Outsourcing / Technology Services, Advertising, Commercial Retail – Trading and Food & Beverage – Hospitality industries in the Philippines. Seeking for any available position that will fit my background and qualifications.

 

SKILLS SUMMARY:

Sales &Customer Service                      High sense of loyalty and integrity

Coordination Skills                                   Organizational Skills

Technical Support                                    Ability to Multitask

Clerical Skills                                           Critical and Methodical Thinking Skills

Process Implementation                          Computer Literate: Knowledgeable in basic Microsoft Office

Food Safety & Handling                          Detail-oriented

Fosters teamwork and collaboration       Communication Skills: Oral and Written

Professional and friendly                         Coordination Skills

 

WORK  EXPERIENCE:

Position Held               : Sales Development Representative

Employer / Company   : Transparent BPO

Industry                       : Business Process Outsourcing

Location                      : Bonifacio Global City, Taguig City, Metro Manila, Philippines

Period                          : August 30, 2021 to Present

 

Position Held               : Sales Representative / Customer Service Representative

Employer / Company   : Reimage Philippines Inc.

Industry                       : Technology Services - Business Process Outsourcing

Location                      : Ayala Avenue, Makati City, Metro Manila, Philippines

Period                          : February 20, 2019 to June 15, 2021

 

Position Held               : Sales Representative / Customer Service Representative

Employer / Company   : Convergys SLC Makati

Industry                       : Business Process Outsourcing

Location                      : Makati City, Metro Manila, Philippines

Period                          : July 17, 2017 to January 15, 2019

 

Position Held               : Sales Representative

Employer / Company   : Amazing Advertising

Industry                       : Advertising

Location                      : Metro Manila, Philippines

Period                          : June 15, 2016 to June 15, 2017

 

Position Held               : Customer Service Representative

Employer / Company   : Teleperformance

Industry                       : Business Process Outsourcing

Location                      : Makati City, Metro Manila, Philippines

Period                          : February 20, 2015 to June 18, 2016

 

Position Held               : Sales Representative

Employer / Company   : Great Ideas Advertising

Industry                       : Advertising

Location                      : Pasay City, Metro Manila, Philippines

Period                          : January 18, 2014 to February 18, 2015

 

Position Held               : Sales Representative

Employer / Company   : Scentimentals Inc.

Industry                       : Commercial Retail - Trading

Location                      : Pasig City, Metro Manila, Philippines

Period                          : January 15, 2011 to January 15, 2014

 

Position Held               : Service Crew

Employer / Company   : Kenny Rogers Roasters

Industry                       : Food & Beverage - Hospitality

Location                      : SM Mall of Asia, Seaside Blvd.,  Pasay City, Metro Manila, Philippines

Period                          : June 10, 2010 to  January 10, 2011

 

 

JOB DESCRIPTION:

As a Sales Development Representative / Sales Representative:

  • Achieve established sales goals and generated leads.
  • Presented products and services to prospective clients.
  • Prepare weekly and monthly reports.
  • Perform sales presentations to a range of prospective clients in various communication channels (Phone calls, Chat and In-person).
  • Coordinate sales efforts with marketing programs.
  • Understanding and promoting company programs.
  • Process client purchases.
  • Prepare and submit sales contracts for orders.
  • Provide exceptional service and assistance to clients and potential clients to evaluate needs or promote products and services.

 

As a Customer Service Representative:

  • Handled phone calls and address customer needs, complaints, or other issues on products . and services.
  • Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Handle inbound calls and assist customer to activate software through remote session
  • Built lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilized software, databases, scripts, and tools appropriately.

 

As a Service Crew:

  • Greet customers.
  • Take meal and beverage orders from customers and place orders using the cash register / Point of Sales system (POS) to be relayed to the kitchen area.
  • Make menu recommendations and inform patrons of any specials.
  • Assemble ordered products  and hand them over to the customer.
  • Adhere to brand quality standards and food handling and safety regulations.

 

EDUCATION:

Secondary: Primary: Leyte National High School
Philippines
Year Graduated : 2006 San Roque Community School
Philippines
Year Graduated : 2002
Phone Number
09752782919

Experience

Sales Development Representative @ Transparentbpo
Aug 2021 — Current
Lead Qualifier
Sales Representative @ Reimage Philippines Inc.
Feb 2019 — Jun 2021

Contact Candidate

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