Richard Ofei
- Pretoria, South Africa
- January 31, 2024
I am a versatile restaurant manager with over 5 years of experience providing exceptional leadership and developing strong teams. Skilled in managing front-and-back-of-house operations and quickly solving problems at work with ease whilst maintaining professionalism at all times. I exhibit passion for hospitality operations to achieve consistent revenue and profitability. Professionally involved in the hospitality sector in diverse ways and served in different capacities under different departments both as waiter, Housekeeper, manager and facilitator.
Experience
Supervising and ensuring smooth operation of the restaurant
Training new and current employees on proper customer service practices and food safety standards
Responding to customer complaints in a courteous and responsible manner I order to maximise satisfaction
Creating schedules and monitoring staff payroll data
Handling staff appraisal and performance and issuing feedback for redress and improvement
Interviewing and recruiting new staffs that fits into the company’s culture and standards of operation
Managing both front and back of house operations, such as ordering stock, maintaining inventories, overseeing food preparations and ensuring that sanitation and safety regulations are adhered to
Controlling operational cost and finding means to reduce waste and increase productivity
Reviewing product quality and researching new supplies to ensure and maintain good standard of quality at all time