Rauan Pereira
- Rio de Janeiro, Brazil
- January 24, 2023
I am a qualified Customer Service Representative/Support and Salesperson with over 3 years of experience providing excellent customer service, negotiating skills and big development of communication.
Education
Diploma in Customer Service, with some experience in the field provided by the course. Main points: Service Excellence Strategy, Developing Customer Service Strategies, Sales Strategies, etc.
Online/eLearning Digital Marketing Strategy, with some experience provided by the course. Main Points: Importance of Marketing/Digital Marketing and its impact, Competitor Analysis, Development of Marketing Strategies, etc.
Bachelor’s degree in Industrial and Electrical Engineering with a broad field of knowledge, such as: Management, Programming, Finance, Professional Experience, Scientific Research, Academic Program, etc.
Experience
Academic program for professional development.
Development and management of internal goals.
Internal management of materials.
Internal (team/employees) and external (customers/students) Service Experience research.
Organization of materials and content of the library and virtual library.
Conducting interviews and recruiting new members.
Family business, manufacture and sale of various items such as: banners, picture books, invitations/tickets, decorations items, calendars, etc.
Open, negotiate with customers and close sales face to face, chat, and/or phone.
Excellent development of customer service, negotiation and sales skills.