Rauan Pereira

  • Rio de Janeiro, Brazil
  • January 24, 2023

I am a qualified Customer Service Representative/Support and Salesperson with over 3 years of experience providing excellent customer service, negotiating skills and big development of communication.

Phone Number


Course/Diploma @ Oxford Home Study Centre
Sep 2022 — Jan 2023

Diploma in Customer Service, with some experience in the field provided by the course. Main points: Service Excellence Strategy, Developing Customer Service Strategies, Sales Strategies, etc.

Course/Diploma @ The University of Edinburgh
Sep 2022 — Dec 2022

Online/eLearning Digital Marketing Strategy, with some experience provided by the course. Main Points: Importance of Marketing/Digital Marketing and its impact, Competitor Analysis, Development of Marketing Strategies, etc.

Bachelor @ Federal University of Santa Catarina
Mar 2021 — Jan 2023

Bachelor’s degree in Industrial and Electrical Engineering with a broad field of knowledge, such as: Management, Programming, Finance, Professional Experience, Scientific Research, Academic Program, etc.


Internal Manager @ CALIPRO - Academic Centre of Production(Industrial) Engineering
Mar 2021 — Jan 2023

Academic program for professional development.
Development and management of internal goals.
Internal management of materials.
Internal (team/employees) and external (customers/students) Service Experience research.
Organization of materials and content of the library and virtual library.
Conducting interviews and recruiting new members.

Salesperson - Customer Support @ R&B Stationery
Apr 2019 — Current

Family business, manufacture and sale of various items such as: banners, picture books, invitations/tickets, decorations items, calendars, etc.
Open, negotiate with customers and close sales face to face, chat, and/or phone.
Excellent development of customer service, negotiation and sales skills.

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