Precious Bassey

Experienced customer relations manager
Experienced customer relations manager
  • Lagos, Nigeria
  • January 26, 2022

A graduate of Information Resources Management, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Motivated and energetic result enabler with specialized experience in information management and customer relations. On the look-out for a competitive opportunity to work and interact with a well-respected firm, where my timely and good communication skills, experience and passion can be applied and further enhanced individually and as a team player.

Phone Number
+2349064171843

Education

B.Sc Information Resources Management @ Babcock University
Aug 2014 — Jun 2018
IRM is an emerging discipline that helps managers assess and exploit their information assets for business development. It draws on the techniques of information science (libraries) and information systems (IT related). It is an important foundation for knowledge management, in that deals systematically with explicit knowledge.
High School Diploma @ Access High School
Aug 2008 — May 2014
First School Living Certificate @ Access Primary School
Sep 2004 — Jul 2008

Experience

Customer support specialist @ Astract9 Designs
May 2021 — Current
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or .impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved.
Telesles Executive @ NewEdge Finance Limited
Nov 2019 — Mar 2021
• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers ‘purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
ICT Teacher @ Merctob Schools
Jan 2019 — Sep 2019
• Demonstrating computer hardware and software to students.
• Preparing assignments, course material and lessons for pupils.
• Conducting frequent and appropriate assessments of students’ abilities.
System Analyst Intern @ Isatong Nigeria Limited
May 2017 — Aug 2017
• Confer with researchers, clinicians, or information technology staff to determine data needs and programming requirements and to provide assistance with database-related research activities.
• Document all database changes, modifications, or problems.
• Enter or retrieve information from structural databases, protein sequence motif databases, mutation databases, ergonomic databases or gene expression databases.
• Analyze data gathered and develop solutions or alternative methods of proceeding.
System Analyst Intern @ Babcock University
Feb 2016 — Apr 2016
• Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing outdated items.
• Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.
• Answer routine inquiries, and refer patrons in need of professional assistance to librarians.

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