Ogechi Ibejianya

Greets walk-in customers and/or promptly answers customer phone calls
Schedules appointments, performs check-ins, and follows up with customers through the entire service process
Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
Remains in communication with customer throughout the entire service engagement
Proactively contacts customers to schedule preventative maintenance and repairs.
Owns the customer experience and creates value through continuous communication
Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
Handles telephone inquiries regarding appointments and work