Nikhil Kumar Mankala

Associate Order Management
Associate Order Management
  • Bengaluru, India
  • August 23, 2021
  • I have 2+ years of experience in Order to Cash (O2C), Quote to Cash (Q2C), Order Management, SAP, Salesforce, CPQ (Configure Pricing Quote), Data Research, Client/Partner/Customer Relationship, Customer Centricity, Oracle Applications.
  • Appreciated by Senior Manager for playing crucial role in completing the UAT for a project.
  • Appreciated by different LOB manager’s and stake holders for excellent performance in resolving requests with accuracy and SLA
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Bachelor Of Commerce @ Dayananda Sagar Business Academy
Jun 2015 — Jul 2018


Associate Order Management @ Thomson Reuters
Apr 2021 — Current
1. Responsible to create & manage the Order to Cash process.
2. Work with sales and legal as appropriate to prepare contract & Applicable side letters, including uploading into document housing systems.
3. Obtain information required to process order (user data, product reference details, installation details, exchange request, billing dates, sales codes, billing account contacts)
4. Escalate all delays to internal departments where interaction is required.
5. Account maintenance: Maintain accurate client billing & location details, and contact/user records on internal systems
6. Manage and resolve external & Internal queries relating to quote/order status, client account information/per missioning and compliance issues.
7. Partner with relevant groups to participate in pending book meeting, ensuring follow-up actions are completed.
8. Contribute to new process releases and system enhancements by providing insight and performing tests.
9. Work with Head offices and other regional groups on global deals, provide insight to Global Project Managers to ensure processes and contracts take into consideration the specific regional requirements.

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