Ma. Jennifer Alison
- San Pedro, Laguna, Philippines
- January 6, 2024
I am a General Executive Assistant with strong customer service experience in several industries including automotive and hospitality.
With years of experience with administrative roles, I've experienced wearing different hats while ensuring tasks are completed based on timelines due to my organizational skills.
My goal is to work in a position wherein I can contribute to the attainment of the company’s goals and objectives, enrich my knowledge, have a chance to be a part of a dynamic team that contributes to the growth of the organisation, and apply my skills.
Education
Experience
- Engaging with Customers understand what are their requirements, book entertainers and process payments for services
- Supporting the Director and working closely in understanding what he needs.
- Schedule talents for any events, and managing their schedules.
- Posting on Social Media, under the direction of the Director
- Completing general administration duties.
- Understand payments and invoicing customers
- Manage diaries and calendars
- Drafting Blog posts and publish articles in our company website.
- Supporting the Director and working closely in understanding what he needs.
- Responsible for posting socials in different Social Media platforms.
- Email management
- Calendar Management
- Generate outbound emails to existing clients and potential new ones from the database.
- Researching and building out databases of targeted companies around the world.
- Assisted in the CAM - Client Match making process with Agency Director.
- Set-up coffee chats with agency owners and CAM.
- Book sales call with sales team.
- Cold outreach via LinkedIn and other platforms
- Network outreach and research
- Email management
- Tracking hours for all CAMs
- Generate leads and follow-up business opportunities
- Client account management to ensure a good relationship with clients
- Organize and attend meetings with clients to help generate business leads
- Create content and post on Social Media (Facebook & IG)
- Assisted in the hiring, onboarding, and off boarding process for new employees
- Posting hiring ads on different platforms and Pre-qualifying applicants by conducting an initial interview to them.
- SOP Creation and management
- Prepare training materials for new employees
- In-charge of leave and reimbursement approvals.
- In-charge of purchasing welcome gift, birthday gift, etc. to employees.
- Handle administrative tasks related to guest services including but not limited to: events, amenities, group rooming, airline crew lists, email templates
- Handle guests' complaints to ensure utmost satisfaction
- Handle VVIP, VIP, and CIP arrivals in the hotel and ensure they have a pleasant stay
- Handle customer inquiries and provide quotations for car rental requests
- Handle HR-related concerns including recruitment and team building events
- Oversee staff performance to ensure adherence to set KPIs
- Manage administrative tasks
- Responsible for ensuring that function rooms are set up based on event orders
- Responsible for monitoring the whole outlet including revenue, equipment needs, staff performance