Kumkum Machal

Experienced customer service provider
  • Chandigarh, India
  • July 17, 2021

Curriculum Vitae JOB OBJECTIVE: Name D.O.B Address Email id Contact : Kumkum Machal :23-07-1986 :3351, Sector 15 D, Chandigarh :leo23leo23gmail.com :6239386709 Experienced people manager with excellent customer service skills. Action - oriented with strong ability to communicate effectively and inclusively whilst balancing and prioritizing the needs of both internal and external customer. WORK PROFILE:  Currently working as Aviation and Grooming instructor at Air hostess Academy Role and Responsibility:-  Give training on emergency procedures and equipments.  Formal/ Informal Dressing. Dress code for interview.  Social protocol and code of conduct Etiquette/ manners etc.  Assess, monitor, coach and provides students with individual feedback.  Effective delivery of training.  Worked as Counselor at Student welfare society Chandigarh Role and Responsibility:-  Providing counseling face to face, over the telephone, or online  Working with individuals, families or groups  Keeping confidential records  Building a relationship of trust and respect with clients  Listening to clients' concerns, empathizing with them, and helping them to see things more clearly or in a different way  Worked as Cabin Crew at Saudia Airlines (July 2015 to 10 Sep 2015)  Worked as Cabin Crew at Qatar airways (Jan 2013 to July 2014 )  Worked as a Cabin Crew at Air India V.I.P Flights (July 2011 to Jan 2013)  Worked as Cabin Crew at Spicejet Airlines (Dec2010 to June 2011)  Worked as Lead Cabin Crew at Indigo Airlines (Dec 2007 to June 2010).

PROFSSIONAL SKILLS:  Excellent communication skills.  Experience in fast paced and high profile work.  In-depth information on Safety and Security measures.  Thorough understanding of airlines rules and procedures ACHIEVEMENTS:  Re- organized something to make it work better.  Identified a problem and solved it  Come up with a new idea that improved things.  Developed or implemented new procedures or system  Received awards.  Been complimented by your supervisor or co-workers. ACADEMIC QUALIFICATION:  Graduated with Bachelor of Arts (Psychology).  High School – Central Board of Secondary Education – 62% (2005-06).  PROFESSIONAL QUALIFICATION:  Undergone BTEC (HNC) in Aviation, Hospitality and Travel Management from Frankfinn Institute of Air Hostess Training, Chandigarh (2006-07).  Undergone Swimming Training Programme from Chandigarh. (June, 2007).  Undergone A-300 Air Bus Training from Delhi. (January, 2007).  Undergone In-Flight Exposure with Indus Airways from Delhi to Chandigarh. (Jan., 2007).  Undergone CRS Training (Galileo & Fidelio) from Frankfinn Institute, Chandigarh.(Apr., 07).  Undergone First Aid Training from Red Cross Society, Chandigarh. (May, 2007). STRENGTHS:   Strong analytical and helping skills.  Deeping itself calm in the situation of conflict.  Remarkable patience and motivational skills.  Unmatchable communication skills in written and verbal both. PERSONAL ATTRIBUTES:  Ability to lead a team.  The capacity to stay optimistic and positive.  The possession of intense and eager interest in a subject or cause.  The ability to control and restrain impulses.  Ability to develop a cooperative team approach to the delivery of services.  Commitment to professional development.  Enthusiasm, initiative and commitment to care.  Strong work ethics as well excellent interpersonal and organizational skills.  Confident in maintaining absolute professionalism.

PERSONAL DETAILS Nationality Gender Marital Status Language known Passport details Issued Date: Expiry Date: Place of issued Declaration: : : : : : : : : Indian Female Married English, Hindi, Punjabi, Urdu and Marathi R9466753 16/02/2018 15/02/2028 Chandigarh I hereby declare that the information provided in this CV is correct to my knowledge and agree to produce any certificates related to my educational qualification and/or work experience when required.


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