Katina Seifman

Experienced Customer Service and Finance Major
  • Kingston, Jamaica
  • June 9, 2021

Enthusiastic professional eager to contribute to team success through

hard work, dedication, attention to details and excellent

organizational skills. Clear understanding of Banking, Financial

Services & Insurance, Accounting and Finance and the Service

Industry. Motivated to learn, grow and excel in any given opportunity.

Skills

  • CPR and First Aid Certification
  • Over 10 years of Customer Service  experience in the Financial and Aviation industry.
  • Excellent time management skills.
  • Ability to work under pressure and handle multiple task and meet strict deadlines.
  • Computer literature and proficient in Microsoft Office Suite.
  • The ability to adapt to any industry while demonstrating strong leadership skills and techniques.
  • Detailed oriented, with a history of making minimal errors.
  • Excellent verbal and written communication skills.
  • Ability to supervise, lead and engaged team.
  • Customer services training and Certification from the Heart Trust NTA.
  • Strong Background in Accounting and Finance. 
Category
E-mail
seifmankm@gmail.com
Phone Number
8764816760

Education

Bachelors Degree @ University Of Technology Jamaica
Jul 2004 — Jul 2004
Bachelors Degree In Business Administration
Major Finance
Minor International Business

Experience

Flight Attendant @ Caribbean Airlines
Jul 2011 — Current
Facilitated communication between flight deck and cabin crew prior
to and during flights to promote smooth operations.

Maximized storage space by directing passengers in correct ways of
stow luggage in overhead compartments and under seats.

Maintained high standard of cleanliness and personal appearance
to promote sense of professionalism and passenger confidence in
crew.

Served beverages and food items from refreshment cart and
provided information about in-flight offerings to passengers.

Clearly explained and demonstrated safety and emergency
procedures to passengers prior to takeoff.

Facilitated boarding process by greeting passengers upon arrival to
aircraft and providing direction to seats.

Reassured and comforted passengers during turbulent flights and
unavoidable delays.

Attended workshops and trainings in customer service, aviation
security, conflict resolution tactics and safety procedures to keep

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