Karl Macabenta
- Dasmarinas, Philippines
- February 10, 2024
An accomplished and dedicated Customer Service Specialist with a proven track record of delivering exceptional support and building lasting customer relationships. I possess a deep understanding of customer service principles, exceptional problem-solving abilities, and a strong commitment to ensuring customer satisfaction.
Education
Experience
Handling order fulfillment processes, including checking inventory, processing orders, and coordinating delivery or shipment of products or services. Assisting with post-sale activities like handling returns, addressing customer issues or complaints, and ensuring a
smooth customer experience.
Providing real-time updates on the status and location of deliveries, helping customers track their orders. Addressing issues such as incorrect orders, missing items, late
deliveries, or food quality problems promptly and effectively. Ensuring that food safety and quality standards are met, and addressing any concerns related to food quality.
In this role assess and diagnose problems that customers face with their home appliances. This may involve listening to customers' descriptions of issues and asking relevant questions to pinpoint the cause. Handling inquiries related to warranties, scheduling service appointments, or connecting customers with authorized repair
technicians for on-site assistance when necessary.