Joseph Kutoja

  • Nairobi, Kenya
  • July 17, 2021

With my skill-set and aptitude in handling ICT-related matters, I believe my credentials match the requirements of the post. I have a Diploma in Business Information Technology and am currently pursuing a Bachelor’s degree in the same field at Mount Kenya University.

I have a 7-year-work experience that has advanced my technical aptitude and propelled me to the position of an IT Service Delivery Analyst at Cloud Factory Kenya where I currently work. The main role in my work description entails taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high level of customer service.

My vast experience in IT system support, administration, and maintenance has given me strong expertise and confidence, and leadership in the ICT profession. I am self-motivated, hardworking, and creative. I can beat deadlines and effectively problem solve. My passion and dedication to success enabled me to be the lead team player in the development of the Kenya Institute of Mass Communication (KIMC) website when I worked as an ICT Technician.

I would appreciate the opportunity to meet with you to discuss my application at an interview. I have enclosed a copy of my resume for your consideration.

Yours faithfully,

E-mail
jkutoja@gmail.com

Experience

IT Service Delivery Analyst @ CloudFactory
Jun 2020 — Current
Taking inbound emails/calls/tickets from users with technical IT issues (software &
hardware) with the view to resolve at first contact by providing a high level of customer
service.

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