Jemima Dartey
- Accra, Ghana
- December 17, 2023
An experienced Customer Service personnel who is passionate about helping people and making their lives better. I have a strong background in administration and User Experience(UX)Research, and am skilled in research, communication, and time management. I am a highly organised, flexible and efficient worker who is able to work independently or as part of a team. I am always looking for ways to improve the user experience and confident that I can make a significant contribution to your team.
Education
Conduct user research to understand user needs and pain points
Design user interfaces that are intuitive and user-friendly
Test Carluxe app user interfaces with users to get feedback and make improvements
Collaborate with other team members, such as product managers and developers, to ensure that user needs were met
Stay up-to-date on the latest UX trends and best practices
This programme was made up of courses like Financial management, Educational Statistics, Business Law, Economics, Educational Psychology, Management Information Systems, Quantitative Methods, Industrial Relations, Human Resource Management and other educational courses.
Experience
Welcoming customers and assisting with their inquiries.
Assisted customers over the phone, providing helpful information regarding products and services.
Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
Increase sales by 100% within a year through improved and regular customer interaction
Received orders from customers via telephone or email and entered them into the system accurately.
Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
Prepared reports on sales figures and customer feedback for management review.
Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
Assisted in the preparation of materials for meetings and presentations.
Organized internal documents, including filing and scanning paperwork.
Provided general administrative support to office staff.
Welcomed visitors and provided assistance with inquiries.
Performed basic bookkeeping tasks such as recording transactions or balancing accounts.