Janice Samuels
- Kingston, Jamaica
- February 14, 2024
Ambitious and responsible individual, who is eager to work where I can utilize my organizational and time management skills to help maintain a high level of professionalism and discipline.
Education
2010 to 2015 high school graduate with 5 cxc
(Carribbean examination councle)
Experience
Provided prompt and professional customer support via live chat, addressing
inquiries and resolving issues effectively.
Responded to customer queries with product knowledge, ensuring accurate and
efficient assistance.
Maintained a positive and empathetic tone to enhance customer satisfaction.
Collaborated with cross-functional teams to resolve escalated issues promptly.
Documented customer interactions accurately in the company's database.
Stayed updated on product features and industry trends through ongoing
training.
Contributed to knowledge base articles for customer self-service.
Identified opportunities for process improvement to enhance customer support.
Respond to customer inquiries via phone, email, and chat professionally and
promptly.
Provide accurate information on products, services, and company policies to meet
customer needs.
Resolve customer issues efficiently, ensuring satisfaction and retention.
Document interactions and collaborate with other departments for issue resolution.
Upsell and cross-sell products based on customer preferences.
Meet and exceed performance metrics, including response time and customer
satisfaction.
Conduct outbound calls for follow-ups and feedback.
Stay informed about product updates and industry trends.
Participate in ongoing training for professional development.
Collaborate with team members to improve customer service processes