Hassan Mohammad

 

Personal Details

   

Apply to

Director of Housekeeping

    Given Names Hassan     Family Name Mohammed     Date of Birth 1972     Nationality Palestinian ((with Palestinian authority passport))     Marital Status Married with two kids (13years + 10 years)     Address Middle east - Lebanon – (Temporary)     Skype ID hassanbrhom     Mobile phone +96176387018     E-mail [email protected], [email protected],    

Business Contact Address

    Company Layali Al Shams Hotel & Resort       Position

Housekeeping Manager from 1st Jun 2020

  Department

   

t Rooms 

    Address Middle east –Lebanon-  Beqaa- Anjar        

Availability and Preferences

    Available from: Immediately     Expected salary USD Negotiable

 

      Preferred positions Operation Manager        Director of Housekeeping  

Education & Qualifications & Training :

  1994: Technical Diploma Hotel & Tourism (3 years inst.)

2009: Manager Rule (course)

2008: coaching fundamentals ( course )

2009: management toolkit ( course )

2009: manage conflict effective ( course )

2009: successful attitude skills ( course )

2009: Customer services skills ( course )  

Languages

fluent

well

fair

   

  English + Arabic   French    

Professional strengths and special skills

  Excellent interpersonal skills

Excellent management skills

Excellent communication skills

Excellent motivator & problem solving

Excellent Attention to details

Excellent presentation skills

Excellent  work with multinational people work under pressure

ability to analytics & think out of the box

analytical thinking

Decision making and leadership abilities.

Excellent knowledge of quality standards

 

 

   

Computer Skills

  Experienced and demonstrated competence in using Microsoft office. +internet

Experienced in Opera Property management System

Experienced in lotus notes working system

Experienced in FBM purchasing system

Experienced in outlook communication System

Experienced in Micros accounting system   Operational Skills : • Excellent knowledge of housekeeping and laundry cleaning chemicals & guest supplies
• Trained and proficient in handling machinery
• Stock taking and inventories
• Forecasting and budgeting
• Interviewing and recruiting
• Leading by example and inspire the team to do the best
• Knowledgeable about trends in housekeeping
• Stain and material treatment
• Garment treatment and fabric care
• Linen and fabric knowledge

Good command and control of managing KPIs and meeting performance standards

 

 

 

Professional Experience;

Professional Experience

    From Jun 2018 Company

 

Private VIP Lebanese Family

  To May 2020 City  Beqaa   Position Household Manager Country Lebanon   Property Description   Three properties; 50 rooms, 3 outlets 1bar and 3 lobby lounge,3wedding rooms ,3garden areas,2 parking and huge public area   Responsibilities & Duties;   Conduct daily briefing with Housekeeping, F&B, drivers, gardeners, laundry, and maintenance and kitchens staff to ensure their alignment with services standards.

Develop the schedule for the Housekeeping staff for the different shifts as per the business needs.

Recruit, train, and develop staff.

Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations.

Review the daily schedule to ensure full staff is maintained in rush hours.

Monitor & perform weekly/monthly inventories of detergent, cleaning materials, etc.

Follow up with other staff on customer complaints and issues.

Initiate and develop housekeeping checklists and housekeeping standards of operations.

Ensure policy and procedures are properly implemented.

Evaluate housekeeping staff and identify training needs and develop training initiatives.

Follow up on the training of safety measures in emergency situations.

Manage the daily activities of the Housekeeping Department that include cleaning of public areas,

Concession areas, bathrooms, etc.

Approve purchase orders for housekeeping & cleaning supplies (cleaning materials, detergents, etc.) & follow-up monthly inventory.

Monitor the annual budget and report it to owner.

Follow up with the F&B team on upcoming events to secure the right NO. Of housekeepers on Duty.

Ensure all sites managed are appropriately tasked to ensure the delivery and performance of the contractor is monitored

Good command and control of managing KPIs and meeting performance standards

Monitor weekly consumption of cleaning materials and detergents.

Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete the maintenance of the facility and its facilities to the fullest Coordinated with Technician in charge .

Professional Experience

  From May. 2014 Establishment

 Beirut Golden Plaza Hotel Apartment

To May. 2018 City Beirut Position Director of Housekeeping Country Lebanon Beirut Golden Plaza Hotel Apartment 430 rooms, 3 outlets 1bar and 5 lobby lounge, 10 function area   Responsibilities & Duties;  Conduct daily briefing with Housekeeping and laundry staff to ensure their alignment with services standards.

Develop the schedule for the operation staff for the different shifts as per the business needs.

Recruit, train, and develop staff.

Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations

Review the daily schedule to ensure full staff is maintained in rush hours

Monitor & perform weekly/monthly inventories of detergent, cleaning materials, linen, guest supplies etc.

Follow up with other HOD on customer complaints and issues

Report needed repairs and maintenance and replacement of damaged equipment to the Maintenance team.

Initiate and develop housekeeping checklists and housekeeping standards of operations

Ensure policies and procedures are properly implemented

Evaluate housekeeping staff and identify training needs and develop training initiatives

Follow up on the training of safety measures in emergency situations

Manage the daily activities of the Housekeeping Department that include cleaning of public areas.

Approve purchase orders for housekeeping supplies (cleaning materials, detergents, etc) & inventory.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Prepare and Monitor annual housekeeping budget cooperative with finance department.

Follow up with the F&B Manager on upcoming events to secure the right NO. of housekeepers

Daily collaborate with other department leaders and supervisors and members of the Executive Committee.

Maintains a lost and found department and is responsible for all lost-and-found items.

Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff.

Monitor the consumption of cleaning materials and detergents.

Follow up and inspection outsource contractors ( Façade cleaning , Pest control –gardeners –drivers )

Good command and control of managing KPIs and meeting performance standards

Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete the maintenance of the facility and its facilities to fullest Coordinated with Supervisor on duty ,

 

Professional Experience:

  From Feb. 2013 Establishment;

Bassmah Facilities Company

To May. 2014 City Beqaa - Rashia Position Operation Manager Country Lebanon Bassmah Facilities Company 6 Buildings (schools, bakery, water factor, plastic factor,  Admin. offices, parking plus huge public area, back of the house, prayer room., kids' accommodation, restaurant, meeting room, event room, Medical center ( Responsibilities & Duties; Monitor annual budget for the entire business support and facility management functions of the company.

Ensure proper coordination of services for Housekeeping, Catering, safety, maintenance, external contacts, cleaning quality, Drivers, Securities, and waste management disposal.

Routine inspection of property including fixtures and installed equipment to ensure the building structure and furnishings are in good state of repair and maintenance at all times.

Developing whole facilities departments &quality control for (Housekeeping, Catering, pest control, butlers, Security, waste management, laundry, Maintenance, gardeners, drivers, contractors follow up).

Promotion and implementation of new staff.

Ability to prioritize and achieve tasks.

Managing monthly P& L and annual budget.

Preparing and monitoring a timely schedule and ensuring that the daily, Weekly and monthly programs are communicated to all services staff and Keeping track that they are effectively carried out as per schedule.

Taking responsibility to ensure that all services staff report for duty in neat clean uniform and look well-groomed and presentable.

Ensuring and enforcing correct use of chemicals and equipment as trained to the Cleaning staff.

Ensure appropriate transportation school arrangements.

Managing and controlling the stocks of supplies and cleaning equipment's.

Liaising with  contractors, and prepare daily and weekly for waste management project ,

Marble treatment, façade cleaning and follow-up daily product of laundry service.

Creating and sustaining a positive working environment, a sense of pride and teamwork with the staff.

Providing team with a safe working environment by reporting safety hazards and reviewing accidents

And prevention at regular safety meeting.

Good command and control of managing KPIs and meeting performance standards

Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff

Coordinate with contractors in the maintenance of staff housing, student’s classes and building Eng.

 

Professional Experience

  From Jun 2012 Establishment;

Pelican Real estate Facilities Co.

Emaar Project To Dec 2012 City Damascus Position Cleaning & Quality  Manager Country Syria

Pelican Real estate Facilities Company

9 building each part have 45 offices plus meeting room, conference room, two gardens, two parking for each part plus huge public area. Top management offices, back of the house offices, prayer room. Responsibilities & Duties : Developing housekeeping, laundry service ,wastes management, maintenance, pest control, Catering and butler’s

Routine inspection of property including fixtures and installed equipment to ensure the building structure and furnishings are in good state of repair and maintenance at all times.

Promotion and implementation of new staff.

Ensure adequate provision of utility services needed for the smooth running and operation of the properties and ability to prioritize and achieve tasks concerning.

Preparing and monitoring a timely schedule for housekeeping, waste management, pest control, gardeners, and drivers and ensuring that the daily, weekly and monthly programs are communicated to all staff and Keeping track that they are effectively carried out as per the schedule.

 Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff

Taking responsibility to ensure that staff report on duty in neat clean uniform, look well-groomed and presentable.

Managing and controlling the stocks of supplies and cleaning equipment's. Liaising with service contractors, and prepare daily and weekly project for waste management project, façade cleaning, marble treatment projects.

Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.

Providing team with a safe working environment by reporting safety hazards and reviewing accidents

And prevention at regular safety meeting.

Follow up daily work order by supervisors in duty cooperative with Eng. Dept.

 

Professional Experience

  From May 2010 Establishment;

Rotana Arjaan

To Mar 2012 City Damascus Position

Director of Housekeeping

Country Syria Rotana 110 rooms( 90 suites ), 2 outlets 4 floors as mall  and 2 lobby lounge 2 event rooms   Responsibilities & Duties; Conduct daily briefing with Housekeeping and laundry staff to ensure their alignment with services standards.

Develop the schedule for the operation staff for the different shifts as per the business needs.

Recruit, train new staff, and develop HK staff and improve HK productivity.

Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations

Review the daily schedule to ensure full staff is maintained in rush hours

Monitor & perform weekly/monthly inventories of detergent, cleaning materials, linen, guest supplies etc.

Follow up with other HOD on customer complaints and issues

Report needed repairs and maintenance and replacement of damaged equipment to the Maintenance team.

Follow up Cleaning (indoor, outdoor façade cleaning) and indoor plants maintenance.

Initiate and develop housekeeping checklists and housekeeping standards of operations

Ensure policies and procedures are properly implemented

Evaluate housekeeping staff and identify training needs and develop training initiatives

Follow up on the training of safety measures in emergency situations

Manage the daily activities of the Housekeeping Department that include cleaning of public areas,

Approve purchase orders for housekeeping supplies (cleaning materials, detergents, etc) & inventory.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Prepare and Monitor annual housekeeping budget cooperative with finance department.

Follow up with the F&B Manager on upcoming events to secure the right NO. of housekeepers

Daily collaborate with other department leaders and supervisors and members of the Executive Committee.

Maintains a lost and found department and is responsible for all lost-and-found items.

Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff.

Monitor the consumption of cleaning materials and detergents.

Good command and control of managing KPIs and meeting performance standards

Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete maintenance of  facility and its facilities to fullest Coordinated with Supervisor on duty.

 

 

 

 

 

 

 

 

 

 

 

 

 

Professional Experience

  From March 2006 Establishment;

Four Seasons Hotel

To May    2010 City Damascus Position  Housekeeping As. Manager

  Country Syria Four Seasons Hotel Damascus 297 rooms, 3 outlets 1bar and 1 lobby lounge   Responsibilities & Duties; Assisting with the development and implementation of new staff.

Follow up and Achieving prioritize tasks.

Preparing and monitoring a timely schedule for cleaning and ensuring that the daily, weekly and monthly cleaning programs are communicated to all cleaning staff and Keeping track that they are effectively carried out as per the schedule and Liaising with other contractors

Taking responsibility to ensure that all cleaning staff report for duty in neat clean uniform and look well-groomed and presentable.

Ensuring  and enforcing  correct use of chemicals and equipment as trained to the HK staff

Managing and controlling the stocks of supplies and cleaning equipment's.

Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.

Providing team with a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.

 

Professional Experience

  From Sep.2003 Establishment;

Alsalamah Hospital

To July.2005 City Abu Dhabi Position Service Manager Country UAE Website Alsalamah Hospital – Tourist Club area Alsalamah Hospital U.A.E 100 rooms (130 bed), 25 offices, 1Emergency room, 2 lobbies, 10 waiting Room, and other facilities Achievement; Thanks letter from the Doctors Committee 2004 Responsibilities & Duties; Developing, Room service, housekeeping, waste management, maintenance, security, and butler’s staff.

Routine inspection of property including fixtures and installed equipment to ensure the building structure and furnishings are in good state of repair and maintenance at all times.

Promotion and implementation of new staff.

Ensure adequate provision of utility services needed for the smooth running and operation of the properties and ability to prioritize and achieve tasks concerning.

Preparing and monitoring a timely schedule for Room service, housekeeping, waste management, pest control, gardeners, and drivers and ensuring that the daily, weekly and monthly programs are communicated to all cleaning staff and Keeping track that they are effectively carried out as per schedule.

Taking responsibility to ensure that staff report on duty in neat clean uniform, look well-groomed and presentable.   Ensuring and enforcing correct use of chemicals and equipment as trained to the Cleaning staff.

Managing and controlling the stocks of supplies and cleaning equipment's. Liaising with service contractors, and prepare daily and weekly for waste management project, façade cleaning, marble treatment projects,

Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.

Providing team with a safe working environment by reporting safety hazards and reviewing accidents

And prevention at regular safety meeting.

Good command and control of managing KPIs and meeting performance standards.

Follow up daily work order by supervisors in duty cooperative with Eng. Dept.

 

Professional Experience

  From July.2000 Establishment

Al jafra Petroleum Field

To Aug.2003 City Deir Ezzor Position Housekeeping Supervisor Country Syria Website Petra( petroleum Catering company ) Contractor with Elf Total petroleum Company Al jafra Petroleum Field 200 rooms + Laundry + fitness room + 2 big meeting rooms + event garden + 50 offices field for eng. Staff + security staff + pest control Achievements ; Thanks letter from HSE Manager  Responsibilities & Duties :  Development and implementation of new housekeeping and F&B staff.

Ability to prioritize and achieve tasks.

Preparing and monitoring a timely schedule for housekeeping, waste management, pest control, gardeners, and drivers and ensuring that the daily, weekly and monthly programs are communicated to all cleaning staff and Keeping track that they are effectively carried out as per the schedule.

Taking responsibility to ensure that all cleaning staff report for duty in neat clean uniform and look well-groomed and presentable.

Ensuring  and enforcing  correct use of chemicals and equipment as trained to the Cleaning staff

Managing and controlling the stocks of supplies and cleaning equipment's.

Liaising with the service contractors.

Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.

Providing team with a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.

 

Professional Experience

  From May/1995 Establishment;

Samiramis Hotel

To May/1997

  City Damascus Position Housekeeping Supervisor Country Syria Samiramis Hotel 4* 110 Rooms +4 suits+3 Outlets Restaurant +Lobby Section + 2 Terrace Responsibilities & Duties; Supervision for day to day rooms + Inspection + Public area + turn dawn service team (P.M shift).

Looking over the room production and the quality

Providing training with manager assistance for the staff to develop their knowledge.

 

Professional Experience

  From 06/1994 Establishment;

Bludan Grand Hotel

To 09/1994

  City Damascus Position H.K Supervisor ( Training ) Country Syria Bludan Grand Hotel 90 Rooms +4 suits+3 Outlets Restaurant +Lobby Section + 4 Terrace Responsibilities & Duties; Supervision for day to day rooms + Inspection + Public area + turn dawn service team

Looking over the room production and the quality.

Get summers training with supervisor on duty assistance for developing my knowledge In field of Housekeeping

 

 

  From 06/1993 Establishment;

Le Meridian Hotel

To 09/1993

  City Damascus Position Room Attendant ( Training ) Country Syria

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