Hamdi Khadhraoui

Experienced Hospitality industry
Experienced Hospitality industry
  • Doha, Qatar
  • August 21, 2021

Im Currently Night Manager within 5 star Luxury Hotel in Qatar, more than 5 years experience in Hotels and Customer Services. Im holding an Advanced Vacational Diploma (2years) in Hospitality Management in Tunisia.

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DEC in Hospitality Management @ Professional Institute of Tourism
Sep 2014 — Mar 2017
Brevet Technicien Supérieur en Gestion Hotelière
High School Diploma @ Dar Al Amen
Sep 2006 — Apr 2010
Science Technologie Computer


Night Manager @ The Torch Doha hotel
Feb 2021 — Current
-Supervise and direct Reception/ cashier.
-Inspect pre-assigned accommodation VIP guests.
-Dealing with complaint or guest inquiry with prompt response and effectiveness.
-Make spot checks on various tasks related to the front office and other departments operation to guarantee a Maximum
productivity and application of standards.
-Front office auditing (Billing instruction, rate/market, credit card/ cash payment,transactions, blocking….).
-Inspect the hotel facilities as they adhere to the standard and safety, also grooming anduniform.
-In charge of incentive reports and monthly cost and profit statement.
-Training, evaluating, counseling, motivating and coachingemployees
Front Office Supervisor @ The Torch Doha hotel
Oct 2019 — Jan 2021
-Process all guest check-ins.
-Assist management in training, evaluating, counseling, motivating and coaching employees.
-Secure payment prior to issuing room key, verify/adjust billing.
-Compile and review daily reports/logs/contingency lists.
 Supply guests with directions and property information and request.
-Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to
-Ensure personal appearance is clean and professional for employee.
Front Desk Agent @ The Torch Doha hotel
Feb 2018 — Sep 2019
Front Desk Agent @ Mövenpick Resort & Spa
Apr 2017 — Jan 2018

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