Hala Tazrout

Customer Service Agent
Customer Service Agent
  • Fez, Morocco
  • February 18, 2023

I am a dedicated highly motivated individual with  5 years of experience in customer service, of which 3 years were specifically focused on working as a reservation agent. throughout my working life, I have held multiple roles ( front office Assistant, Receptionist, Reservation Agent, and Customer Service Agent, These experiences have honed my customer service skills, be it handling customer complaints, or recommending services and solutions to their problems with expertise and professionalism, Additionally, my multilingual abilities have allowed me to effectively communicate with people from diverse cultural backgrounds. Seeking a customer service role in a team-oriented environment where I can utilize my skills to make an impact.

Phone Number


Bachelor's degree @ Sidi Mohamed ben Abdellah University Sais
Sep 2014 — Jun 2018

Bachelor's degree in English Studies-Linguistics

High school Diploma @ Ibn Al Haytham High school
Sep 2013 — Mar 2014

High School Diploma in Applied Arts


Customer Service Agent @ Qatar Airways
Mar 2022 — Jan 2023

-Deliver excellent Customer service to all passengers .
-Handles customer questions, complaints, and billing inquiries.
-Recommend services Based on passenger preferences.
-Process boarding passes Meal vouchers, Hotel vouchers.
-check identification documents and ensure details are recorded.

Reservation Agent / Customer Service @ Zalagh Parc Palace Hotel 5*
Oct 2018 — Mar 2022

- Answer customer, and Agencies questions and inquiries in person, by emails, phone calls, and social media interactions.
- Processing orders and transactions and cancellations and communicating them to other hotel departments.
-Arrange travel and accommodation and prepare vouchers.
-Book reservations using the Property Management System (Pluriel)
-Sell additional hotel services to enhance the guest experience.

Front Office Receptionist @ Riad Arabesque luxury Hotel
Jan 2018 — Jun 2023

-Receive visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
-Handles client complaints.
-Handle, screen, and redirect incoming telephone calls
-Prepare bills and take payments /enter customer data and send correspondence

Front Office Assistance @ S2MTD société Des Travaux Divers [2017-2017]
Apr 2017 — Nov 2023

-Ensure meetings are effectively organized and minuted
-Answer calls , take messages and handle correspondence .
-Perform duties such as filing, typing, Taxing, Copying, etc. as necessary and requested.
-Prepare bills and take payments / enter customer data and send correspondence.

Contact Candidate

Back to top button