Hala Tazrout
- Fez, Morocco
- February 18, 2023
I am a dedicated highly motivated individual with 5 years of experience in customer service, of which 3 years were specifically focused on working as a reservation agent. throughout my working life, I have held multiple roles ( front office Assistant, Receptionist, Reservation Agent, and Customer Service Agent, These experiences have honed my customer service skills, be it handling customer complaints, or recommending services and solutions to their problems with expertise and professionalism, Additionally, my multilingual abilities have allowed me to effectively communicate with people from diverse cultural backgrounds. Seeking a customer service role in a team-oriented environment where I can utilize my skills to make an impact.
Education
Bachelor's degree in English Studies-Linguistics
High School Diploma in Applied Arts
Experience
-Deliver excellent Customer service to all passengers .
-Handles customer questions, complaints, and billing inquiries.
-Recommend services Based on passenger preferences.
-Process boarding passes Meal vouchers, Hotel vouchers.
-check identification documents and ensure details are recorded.
- Answer customer, and Agencies questions and inquiries in person, by emails, phone calls, and social media interactions.
- Processing orders and transactions and cancellations and communicating them to other hotel departments.
-Arrange travel and accommodation and prepare vouchers.
-Book reservations using the Property Management System (Pluriel)
-Sell additional hotel services to enhance the guest experience.
-Receive visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
-Handles client complaints.
-Handle, screen, and redirect incoming telephone calls
-Prepare bills and take payments /enter customer data and send correspondence
-Ensure meetings are effectively organized and minuted
-Answer calls , take messages and handle correspondence .
-Perform duties such as filing, typing, Taxing, Copying, etc. as necessary and requested.
-Prepare bills and take payments / enter customer data and send correspondence.