Genesis Joy Alcantara

with 5 years work experience in Hotel Operation
  • Malolos, Philippines
  • June 25, 2021

Hotel Associate, enthusiastic and eager to contribute to team success through hard work, attention to details and excellent organizational skills. Clear understanding of standard operating procedures in the company. Motivated to learn, grow, and excel in hospitality industry.

E-mail
gjoyalcantara@gmail.com
Phone Number
+639352934378

Education

Bachelor's Degree in Hotel and Restaurant Management @ Bulacan State University
Jun 2012 — Apr 2016

Experience

Housekeeping Office Coordinator @ BSA Twin Towers Hotel
Dec 2018 — Oct 2020
 Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
 Completed schedules, shift reports and other business documentation.
 Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Associate (Pre-Opening) @ Mercure Manila Ortigas Hotel
Aug 2016 — Aug 2018
 Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
 Performed multi-tasking work; room cleaning, laundry attendant, public area attendant, guest request runner, and department coordinator.
Guest Relation Officer (On-The-Job Training) @ Discovery Suites Hotel
Dec 2015 — Jan 2016
 Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
 Provided guest assistance, including recommendations for tourist attractions.
 Answered guest inquiries and provided information regarding hotel services and amenities.
Housekeeping Room Attendant (On-The-Job Training) @ Discovery Suites Hotel
Nov 2015 — Dec 2015
 Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
 Engaged with guests on room requirements and amenities to promote overall satisfaction.

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