Fundi Yolanda Khumalo

Analytical call centre specialist with over 13 years of experience
Analytical call centre specialist with over 13 years of experience
  • Johannesburg, South Africa
  • April 19, 2023

I'm a detail-oriented team player with over 13 years of experience in high-volume and fast-paced environments with a history of recognitions for best performance. As a knowledgeable and dedicated professional I take pride in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.I'm excelling in making critical decisions, managing deadlines and conducting team reviews. I'm a collaborative leader with strong organizational skills,ability to handle multiple projects simultaneously with a high degree of accuracy.

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Bachelor of Business Administration @ Mancosa
Jan 2018 — Dec 2020

Modules Passed
* Introduction to Business Management
* Business Mathematics
* End User Computing
* Economics 1A
* Introduction to Functional Areas of Management
* Business Communication
* Financial Reporting and Analysis
* Economics 1B
* Organizational Leadership
* Fundamentals of Human Resource Management
* Management Accounting
* Business and Society
* Entrepreneurship and Small Business Marketing
* Business Statistics
* Information Systems
* Ethics and Conflict
* Organizational Diversity
* Financial Planning and Control
* Global Business and Strategy
* Project Management
* Operational Management for Sustainability
* The Business Environment and Ethics
* Strategic Management Practices


Call Centre Agent @ Mtn Sa
Jan 2012 — Current

-Arranging for faulty devices to be sent in for
-Proving statuses on devices that went in for
-Ensure that all Out of Box Failure, Returns,Technical and Recall collections are processed within turnaround time.
-Verifying IMEI numbers and ensuring that handsets are delivered to correct warehouses where initially distributed from.
-Provide delivery tracking updates.
-Issuing of collection reference numbers fordevices which have been booked in for repairs

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