Cindy Rebadajo

Front Office Executive with a decade of experience in customer service
Front Office Executive with a decade of experience in customer service
  • Guagua, Philippines
  • May 4, 2022

Education

Bachelor of Science in Tourism Management @ Polytechnic University of the Philippines
Jun 2007 — Mar 2011

Experience

Advance Technical Support @ Concentrix Philippines
Feb 2021 — Apr 2022
Handle inbound and outbound calls
Diagnosing, troubleshooting and resolving technical & network issues
Bill reviews and process payment
Handle complaints and ensure providing excellent customer experience
Front Office Executive @ Grand Mercure Roxy Hotel Singapore
Oct 2014 — Sep 2020
Handle FIT, group and Airline crew bookings
Lead team in every shift, assigning tasks and ensuring the job is done
Responsible for key control, room inventory and other security measures
Attend and solve guests' complaints. Ensuring all guests' request are all met, especially VIP arrivals
Conduct operational trainings to newly hired staff and monitor progress
Guest Service Officer @ Fragrance Hotel Singapore
Feb 2013 — Oct 2014
Process check in and check out. Run night audit during graveyard shifts, prepare arrivals for the day and check bills for due outs. Submit daily reports and ensure smooth operations on daily basis

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