Chiazalam Chukwuma
- Lagos, Nigeria
- May 11, 2023
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Education
Experience
⦁ Answer, in person or on the phone, enquiries from customers
⦁ Investigate complaints regarding the establishment of goods, services and policies
⦁ Promote goods or services
⦁ Respond to enquiries and emergencies
⦁ Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
⦁ Answered, in person or on the phone, enquiries from customers
⦁ Promoted goods or services
⦁ Responded to enquiries and emergencies
⦁ Provided information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
⦁ Promoted sales to existing clients
⦁ Identified and solicited potential clients
⦁ Provided clients with presentations on the benefits and uses of goods or services
⦁ Prepared or oversaw preparation of sales or other contracts
⦁ Consulted with clients after sale or signed contracts to resolve problems and to provide ongoing support
⦁ Reviewed and adapted to information regarding product innovations, competitors and market conditions
⦁ Answered, in person or on the phone, enquiries from customers
⦁ Investigated complaints regarding the establishment of goods, services and policies
⦁ Promoted goods or services
⦁ Responded to enquiries and emergencies
⦁ Investigated complaints and update accounts.
⦁ Explained the type and cost of services offered
⦁ Provided information about claims or accounts
⦁ Provided information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
⦁ Established distribution networks for products and services, initiated market research studies and analyzed their findings, assisted in product development, and directed and evaluated the marketing strategies of establishments.
⦁ Directed and evaluated establishments and departments that develop and implement communication strategies and information programs, publicized activities and events, and maintained media relations on behalf of businesses, governments and other organizations.
⦁ Collaborated with advertising, marketing, and public relations teams to plan, develop, evaluate and manage an organization’s online presence including public relations, communications, marketing, commercial activities and social media management.