Bridgett Kent-Lewis

• Provided meeting facilitation for technical and business stakeholders to create government planning documents to meet busi-ness and IT-related requirements. Collected feedback on customer satisfaction and internal service performance to foster con-tinual improvement. Ran daily scrums with the team, coordinated project planning tasks, conducted pre discovery & discovery meetings with the stakeholders, tracked action items, and reviewed project documents for accuracy. Formulated stakeholder communication and risk management review, meeting facilitation, client engagement and communication, and performed quality assurance checks on VA IT Process Request (VIPR) documentation in SharePoint, updated the VIPR tracker, closed out completed VIPRs, and scheduled vendor demos.

• Led Cookie Compliance project meetings, assessing Microsoft’s data practices for GDPR and CCPA compliance, and implemented tracking mechanisms for data governance.
• Developed documentation and streamlined stakeholder engagement to ensure effective communication throughout the project lifecycle.
• Spearheaded Steering Meeting updates and guided cross-functional teams for streamlined project execution and regulatory adherence. Managed distribution of project activity and actions for the Guide Implementation Team ensuring efficient task delegation and completion.
• Collected and conducted analysis on UAT test results and provided summary for the Privacy Desk project ensuring adherence to project governance and compliance standards.

• Project Manager for Operations Triage Group (OTG), Production Management. Managed four IT projects impacting 15,000+ users/Veterans. Facilitate and improve customer and stakeholder engagement and satisfaction by ensuring analysts communicate efficiently and effectively with customers. Manage follow-up on progress and issues with tasks, strategic planning, and execution of project incident triage processes. Assess complex strategies to ensure alignment to OIT goals with a focus on functioning systems aligning to current and future requirements, to enable strong sustainment, enhancement, and development of systems that support the VA related to the delivery of Veterans services.
• Marshal requirements and user stories through sprints (Scrum Master Experience), track action items and deadlines in Jira, create documentation for technical and general presentations/briefs, manage documents and files in SharePoint, facilitate and assist in defining accurate project scope documentation, and collaborate with the project team to create timelines.
• Promote the movement of projects through project milestones by coordinating project status and creative and approval processes at the business unit level; schedule project-related meetings, ensure agenda topics and owners are in place, take notes, and provide continuous follow-up to track the progress of each project.
• Develop and facilitate project kick-off, and closeout; work with the Site Reliability Engineers (SREs) to capture information/details on incidents and incident tickets, accelerate high-level incidents for escalation and resolution; document risks and prioritize high-impact incidents for mitigation.

• Project Manager for the Client Trading Experience Technology (CTET) team in the Business Management Office. facilitate meetings and communications for technology teams and leadership. Create, design, and serve as administrator for the internal Confluence site and cross-functional team pages. Create wikis, update site pages, create pages and migrate data and files to the respective pages. Conducted follow-up on progress and issues with tasks to reduce inaccuracy with reporting, provide project support including meeting/events planning, preparing agendas and meeting minutes, and logging and tracking action items.
• Utilized Adobe Creative Cloud and Canva to conceptualize, customize, and manage the monthly CTET Newsletter for information sharing and the Awards and Recognition program process to enhance teambuilding and morale., created automated nomination form in PowerApps and developed workflow for submission.
• Created documentation for technical and general presentations/briefs; managed documents and files in Confluence; facilitated and assisted in defining documentation. Create SharePoint external site; update site and content, produce templates for com-munications to facilitate the efficient flow of information relating to program activities, assist with special projects for the CTET division.

• Conducted audits and portfolio analysis for the Health Account Group, providing insights to enhance IT program relevance and service delivery for Veterans.
• Utilized data analytic tools such as Excel and Power BI to gather, review, and analyze business and industry data, including KPIs and financial reports. Conducted analysis for Capital Planning and Investment Control (CPIC) and Portfolio Assessment focusing on OIT budgeted IT investments to support sustained, enhanced, and developed systems for Health Account Project initiatives.
• Maintained project dashboards updates for real-time access to project data. Conducted an analysis of the Education Veteran Readiness and Employment program to ensure the current IT infrastructure supported acquisitions, multi-year programming, and system sustainment efforts are consistent with organization’s goal to reduce backlog and improve efficiency for benefits and services to Veterans.

• Led three small projects; facilitated scrum and daily stand-ups with the team; created task plan; supervised status and reporting; Provided ongoing optimization and problem-solving support. Spearheaded project meetings to detail project planning; sub-mitted weekly project reports; created Teams site for the projects; oversaw and prepared technical and other relevant project documentation. Develop methods to monitor and measure risk, compliance, and assurance efforts. Coordinate FY budgets with PMs using excel to develop resource allocation connected to the budget lines of business; manage and update resource plan; maintained the budget, invoices, various requests, and incidents and led the implementation of vendor invoice tracking and rec-onciliation. Created Model Load SOPs/training guides. Responsible for Service Now data entry and report generation. Lead ex-ternal project working sessions, update timeline in Project, monitor the progress of underlying information technology (IT) oper-ational processes and functions that support the service, provide direction, monitor all significant activities so that service is de-livered successfully, and track releases.
• Support Analyst Consultant for IT, Legal, business, and third-party partners; Dealer Management system contract organization, Retailer Data Access Agreement communication, providing strategic guidance and implementation for data governance initiative to assess network systems and data management policies; vendor management and source selection coordination, and Project Management reporting.
• Steered contract reviews and provide a business analysis; manage and organize Retailer Data Access Agreements and Identify technical impacts on the organization as they relate to business requirements and propose solutions as appropriate; Setup of Tier I and II processes for S.Com team. Assist in the development and creation of written agreement/contract specifications and re-views Service Level Agreement (SLA) activities which define service level targets for S.com..

• Analyzed customer requirements, created strategic IT system designs, and developed vendor onboarding processes. Created an application form and PowerApps workflow for vendor onboarding. Conducted contract research for NDAs and agreements and developed/edited Onboarding Standard Operating Procedures (SOPs). Represented the Microsoft Diversity Business Team by articulating business requirements, addressing issues, missed deadlines, and improving payment and invoice systems procedures.

• Fleshed out TIO Acquisition input to TIO Master Schedule in Microsoft Project. Updated and maintained IMS Creation and Maintenance deck for leadership briefing to include IMS Risk Report – drilled down weekly changes to the IMS using analytical skills, supported weekly refresh of TIO Wave IMS. Analyzed the creation of program documents and standard operating proce-dures, including an Integrated Master Plan. Input, monitor, and report on schedule management performance across the pro-gram. Illustrated metrics report and updated 10,000-line TIO Integrated Master Schedule across six work streams, validated SF dates, predecessors, successors, and completion dates for all tasks, milestones, and dependencies. Handled Interface Control Documents (ICDs) for processing and authorizations for connection to the server/network against the IMS milestone date or Risk Log impacts.

• Document Management: managed and instituted Administrator/Editor protocols for SharePoint files and site content for multi-ple operation products and content change requirements. Results include a better flow of content review/development process-es, increased operational efficiencies in implementing deliverables, and increased collaboration and stakeholder engagement.
• SharePoint Management Support. Performed quality analysis of optimization of existing processes for continuous improvement and planned, developed, and coordinated program management through briefings, and presentations for USCB executive man-agement.
• Built, maintained, and coordinated contract deliverable schedules/calendars and track submissions against 8,000-line IMS and maintained document internal record/archiving database/site; provided oversight and review of Quality Management processes and procedures for project/contract deliverables, ensured QA for technical documents prior to submission and approval from the leadership; included review, edit, adjudication of comments/changes, version control and integrity /accuracy of data and graphics, and 508 compliance check. Accountable for oversight, management, and review of all Standard Operating Procedures (SOPs); developed/edited process mapping diagrams, archived, documented, and formatted in graphics and documents in SharePoint, coordinated manual and digital reviews with SOP authors, IPT Managers, and USCB government stakeholders.

• Team Lead and EHR SME performed extensive operational reviews and prepared comprehensive program analyses/evaluations and guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Planned, coor-dinated, and established operating methods and procedures to eliminate the backlog of activities. Updated, created epic/user stories, risk log in Rational. Documented requirements: created and prepared reports/flowcharts and provided cross-team schedule support. Tracked and updated project closeout process and identified closeout issues.; identified and reported pro-ject/program milestones and scheduling issues.
• Achieved properly baselined project schedules within the critical path within 30 days; managed team deliverables, resolved ad-ministrative issues, monitored document review, facilitated stakeholder outreach for Sprint Retrospectives, coordinated meetings, and supervised performance.
• Developed and maintained standardized program management processes, including iterative delivery cycles to improve program delivery strengthening customer engagement and satisfaction. Assisted with Project Status Review Support, directly reviewing all submissions for substance, conformance with instructions, completeness, and authorizations.

• Provided administrative support to Director of NIDDK programs and related processes by per-forming specialized tasks requiring continuing responsibilities for projects, ITAS timekeeping, questions and issues. Coordinated day-to-day office operations, managing meetings, minutes, actions for departmental staff. Organization and prioritization of tasks, and response to re-quests. Produce templates for communications to facilitate the efficient flow of information re-lating to program activities. Managed file archiving, maintenance, and disposal in compliance with NARA and NIH regulations and policy. Document Specialist for all documents, spread-sheets, forms, reports (minutes), and standard operating procedures. Maintained and updated data in NIH systems/databases, SharePoint and preparing reports. Processed purchase requi-sitions and oversaw office supply inventory in POTS system and served as backup to Executive Office administrative staff.

• Concur Tier I Coordinator for leadership/executive staff travel plans and coordination, prepared requests and reimbursements, and supported department with project cost and revenue reporting, invoicing, and adjustments. Coordinated meetings (e.g., tel-econferencing, Lync, WebEx, and Vidyo) for the CISO/ITSD status and breach issue meetings. Provided credible, cogent, recom-mendations to ITSD senior management on programmatic and administrative procedures for the IT security team protocols and workflow processes. Managed organizational filing, correspondence, and records management for the security department, gov-erned the action items and high-level suspense packet processes for NASA Administration.
• Lead Documentation Specialist reviewed and edited Congressional audits and high-level report F
• ISMA and CyberStat response submissions to OMB, DHS, and Congress. Maintained divisional office supplies inventory. Man-aged Action Tracker in SharePoint, design PowerPoint dashboards, notices, tasks/actions and submissions to OMB, OIG, and all other federal agencies, as necessary. Document Content Specialist for articles, and interviews, talking points for high-level meetings, dashboard items, and external communications. Developed, facilitated, and executed communication strategies for in-terpersonal policies, programs, operations and services.