- casablanca, Morocco
- May 31, 2021
* collaborated in a team of 52 agents (called document check team) and worked alongside middle management to ensure high level of customer service was consistently met, handled guests in a calm, friendly and gracious manner.
* clearing the queues in front of the gate at the boarding time, ensuring that all the passports , visas checked carefully and avoiding fines from destinations' immigration.
* 20 destinations was in our list.
* demonstrate high level of professionalism by achieving a score of 87% in savings by avoiding immigration fines.
* played an important role in organizing passengers in front of the gate, and ensuring the flight will go on time.
* Check-in and boarding.
* ensuring all the equipments are properly working and the agents are present
* ensuring that all the vehicles checked carefully and all their pictures was archived
* ensuring that the vehicles with a bad situation will not pass and convince the customer to fix the faults