Company Overview

Job Details

Job Description

Chartwell Hospitality is seeking detail-oriented and reliable Housekeeping Attendants to join our housekeeping teams across multiple managed properties in Canada. As a Housekeeping Attendant, you will be responsible for maintaining the cleanliness, comfort, and overall presentation of guest rooms, public areas, and back-of-house spaces to ensure every guest enjoys a memorable stay.

This is a hands-on role perfect for individuals who take pride in their work, have a keen eye for detail, and understand that a clean, well-maintained environment is essential to the guest experience. Whether you are new to the hospitality industry or bring years of housekeeping experience, Chartwell Hospitality offers a supportive workplace where your contributions are valued and recognized.

You will work as part of a collaborative housekeeping team under the guidance of an Executive Housekeeper or Housekeeping Supervisor, following established brand standards and safety protocols to deliver consistent, high-quality results.

Key Responsibilities

• Clean and sanitize guest rooms according to established standards, including making beds, dusting, vacuuming, and replenishing amenities.
• Thoroughly clean bathrooms, ensuring all surfaces, fixtures, and linens meet hygiene and presentation standards.
• Replace used towels, linens, and guest amenities with fresh supplies.
• Inspect rooms for maintenance issues, damage, or missing items and report findings promptly to the supervisor.
• Maintain cleanliness of public areas including lobbies, hallways, elevators, stairwells, and fitness centers.
• Operate and maintain housekeeping equipment such as vacuums, carpet cleaners, and laundry machines safely and efficiently.
• Follow proper handling and disposal procedures for hazardous materials, biohazards, and waste.
• Adhere to all health, safety, and sanitation regulations, including WHMIS and OSHA guidelines.
• Maintain inventory of cleaning supplies and linens, notifying supervisors when restocking is needed.
• Respond to guest requests for additional housekeeping services in a timely and courteous manner.
• Collaborate with front desk and maintenance teams to ensure room readiness and resolve any service issues.
• Uphold the brand standards of the affiliated hotel brand (Hilton, Marriott, IHG, etc.) at all times.
• Participate in deep cleaning projects, room refreshes, and special event setups as assigned.

Qualifications & Skills

Required Qualifications

• High school diploma or equivalent.
• Ability to read, write, and communicate effectively in English.
• Physical ability to stand, bend, kneel, and lift up to 25 lbs repeatedly throughout a shift.
• Flexibility to work mornings, evenings, weekends, and holidays as required by hotel operations.
• Legal eligibility to work in Canada.

Preferred Skills

• Previous experience in hotel housekeeping, commercial cleaning, or a related field.
• Familiarity with hotel property management systems or housekeeping reporting tools.
• Knowledge of eco-friendly cleaning practices and green hospitality initiatives.
• Bilingualism in English and French (valued for Quebec and bilingual properties).
• Experience with luxury or branded hotel standards (Hilton, Marriott, IHG).

Core Competencies

• Attention to Detail: Ability to notice and correct even minor cleanliness or presentation issues.
• Time Management: Efficiently complete room cleans within allocated timeframes while maintaining quality.
• Reliability: Consistent attendance and punctuality are critical in a 24/7 hotel environment.
• Teamwork: Willingness to support colleagues and adapt to changing priorities.
• Guest Focus: Understanding that every task directly impacts the guest experience.
• Safety Awareness: Commitment to following all safety protocols and using personal protective equipment as required.

Salary & Benefits

Comprehensive Benefits Package

Job Location

Chartwell Hospitality manages properties across Canada under various leading hotel brands. Housekeeping Attendant positions may be available at the following locations and brand types:

• Ontario: Toronto, Ottawa, Mississauga, London, Kingston
• British Columbia: Vancouver, Victoria, Kelowna
• Alberta: Calgary, Edmonton, Banff
• Quebec: Montreal, Quebec City, Laval
• Manitoba: Winnipeg
• Saskatchewan: Saskatoon, Regina
• Atlantic Canada: Halifax, Moncton

Specific brand affiliations vary by property and may include Hilton Garden Inn, Hampton by Hilton, Home2 Suites by Hilton, Courtyard by Marriott, Residence Inn, TownePlace Suites, Holiday Inn, and Tapestry Collection by Hilton.

How to Apply

Ready to start your hospitality career with Chartwell Hospitality? Follow these steps to apply for a Housekeeping Attendant position:

1. Visit the Official Careers Portal: Go to Chartwell Hospitality Careers and browse current Housekeeping openings.
2. Create Your Profile: Register an account and complete your candidate profile with your resume and contact details.
3. Search by Location: Filter job listings by province, city, or hotel brand to find positions near you.
4. Submit Your Application: Apply to roles that match your availability and career interests.
5. Interview Process: Qualified candidates will be contacted for a phone or in-person interview with the Housekeeping Supervisor or Hotel Manager.
6. Onboarding: Successful applicants will complete orientation, safety training, and brand-specific housekeeping certification.

Frequently Asked Questions (FAQ)