Company Overview

Job Details

Job Description

Are you a natural people person who loves making great first impressions? Cactus Club Cafe is actively hiring Front Desk Agents to be the welcoming face of our premium casual dining experience across Canada. As a Front Desk Agent, you are the first and last point of contact for every guest, setting the tone for an exceptional dining experience from the moment they walk through our doors.

This role is ideal for individuals who are energetic, organized, and genuinely passionate about hospitality. You will manage reservations, greet and seat guests, coordinate with the service and kitchen teams, and ensure smooth front-of-house operations during every shift. Whether you are launching your hospitality career or looking to join a company that invests in its people, Cactus Club Cafe offers industry-leading training, one-on-one mentorship, and clear pathways for advancement.

Working at Cactus means being part of a team that values connection, impact, and belonging. Our Front Desk Agents are not just hosts – they are brand ambassadors who embody our mission that “Every Guest Leaves Happy.” You will gain hands-on experience in reservation management, guest relations, and restaurant operations, building skills that transfer across the entire hospitality industry.

Key Responsibilities

• Warmly greet every guest upon arrival, creating a positive and memorable first impression that reflects the Cactus Club Cafe brand
• Manage reservations efficiently using the restaurant’s booking system, including taking phone reservations and walk-in requests
• Coordinate seating arrangements with the service team to optimize table turnover while maintaining guest comfort and satisfaction
• Accurately estimate wait times for guests and communicate updates professionally during peak dining periods
• Maintain the front desk area, lobby, and entrance in pristine condition, ensuring a polished and inviting atmosphere
• Answer incoming phone calls promptly and professionally, handling inquiries about menus, hours, reservations, and special events
• Assist with managing the waitlist during busy shifts, keeping guests informed and comfortable while they wait
• Collaborate closely with servers, bartenders, and management to ensure seamless communication between front desk and floor operations
• Handle guest concerns or special requests with empathy and escalate issues to management when necessary
• Support private dining and event coordination by assisting with guest check-ins for group reservations and parties
• Adhere to all company policies, health and safety standards, and provincial regulations
• Participate in ongoing training programs, team meetings, and staff appreciation events

Qualifications & Skills

Required Qualifications

• Minimum age of 16 years (18+ preferred for locations serving alcohol)
• Exceptional interpersonal and communication skills with a warm, approachable demeanor
• Ability to remain calm, organized, and professional in fast-paced, high-volume environments
• Strong multitasking abilities to manage reservations, phone calls, and guest interactions simultaneously
• Basic computer literacy and comfort learning reservation management software
• Flexibility to work various shifts including evenings, weekends, and holidays
• Professional appearance and grooming standards consistent with a premium casual dining brand
• Legal eligibility to work in Canada

Preferred Skills

• Previous experience in hospitality, retail, or customer-facing roles
• Familiarity with reservation platforms such as OpenTable or similar POS-integrated systems
• Bilingual abilities (English/French) are a strong asset, particularly for Ontario and Quebec locations
• Problem-solving skills and the ability to think on your feet during unexpected situations
• Team-oriented mindset with a willingness to support colleagues across all front-of-house roles
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation
• Passion for food, dining culture, and delivering memorable guest experiences

Salary & Benefits

Comprehensive Benefits & Perks

Cactus Club Cafe invests heavily in its people from day one. Front Desk Agents benefit from one-on-one mentorship from leaders who care, access to Cactus University leadership and professional development courses, and clear paths to grow within the organization. The company also offers an Employee Investment Trust that allows qualifying team members to share in company profits and become stakeholders.

For qualifying positions, Cactus provides a wellness spending account, pregnancy and parental leave top-up, and an education allowance to support continuous learning in business, leadership, and hospitality. The culture is fun, supportive, and built on genuine connection.

Job Location

Cactus Club Cafe operates 38 restaurants across Canada with Front Desk Agent positions available in major metropolitan areas and growing suburban markets. Current hiring locations include:

Many locations feature stunning architectural design, rooftop patios, waterfront views, and private dining spaces. Cactus Club Cafe is actively expanding, with new restaurants opening regularly – creating even more opportunities for Front Desk Agents to join growing teams.

How to Apply

Ready to become part of the Cactus community? Follow these steps to apply for a Front Desk Agent position:

• Visit the Official Cactus Careers Portal: Navigate to the Cactus Club Cafe hiring page to browse all available Front Desk Agent and host positions across Canada and the United States.
• Select Your Preferred Location: Use the location filter to find openings in your city or province. With 38 locations and growing, there is likely a restaurant hiring near you.
• Submit Your Online Application: Complete the application form with your resume, contact details, and availability. Highlight any customer service, hospitality, or reservation management experience.
• Complete the Initial Screening: Qualified candidates will be contacted for a brief phone or video screening to discuss your interest in the role and availability.
• In-Person Interview: Successful applicants will be invited to an interview at the restaurant location, where you will meet the management team and learn more about the Cactus culture.
• Onboarding & Training: Once hired, you will begin Cactus Club Cafe’s industry-leading training program, including shadow shifts, mentorship pairing, and orientation to reservation systems and brand standards.

Summary

Frequently Asked Questions (FAQ)