Luggage / Customer Service Agent

Executive Flight Centre
November 16, 2020
Toronto, Canada
Job Type


Govt Flight Centre (EFC) has been setting requirements in aviation gasoline and repair for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia and Saskatchewan, EFC affords a various vary of aviation providers to fulfill the wants of airport customers. Our imaginative and prescient is to supply a wonderful high quality of service to all clients within the Aviation Trade by specializing in Security, High quality, Consistency and Buyer Service.

EFC is dedicated to creating and sustaining an inclusive and numerous work atmosphere, whereas upholding the ideas of employment fairness. Your participation on this necessary course of is significantly appreciated. We encourage candidates to self‐establish as a member of a number of of the employment fairness designated teamsGirls, Aboriginal peoples, Individuals with Disabilities and/or Members of Seen Minorities. The data collected shall be used solely to hold out our obligations beneath the federal Employment Fairness Act.

Our Albian Aerodrome location is searching for an skilled Baggage / Buyer Service Agent to help our numerous operations for 4-month non permanent place supporting a turnaround on the Albian website ending April thirtieth. This can be a full-time non permanent rotational camp place with a fourteen (14) days on and fourteen (14) days off schedule. Flights, lodging and uniforms are supplied.

Important Capabilities:

The Baggage / Buyer Service Agent helps all baggage dealing with and customer support operations in a protected and environment friendly method. They're accountable for offering skilled, courteous customer support to Albian Aerodrome passengers by addressing clientswants and processing transactions in a transportation and logistics atmosphere.


    • Carry out baggage dealing with and customer support obligations in line with the EFC company requirements, together with:
      • Help with Medical Screening and facility disinfecting.
      • Transport baggage from/to lodging camp and aerodrome;
      • Load and unload baggage from plane;
      • Guarantee right baggage loading data is reported, together with any ballast and cargo;
      • Course of lacking/broken baggage and incident experiences as required;
      • Troubleshoot points throughout the baggage dealing with course of
      • Generate laptop flight manifests and coordinate check-in course of;
      • Confirm passenger counts;
      • Full examine in course of, baggage and direct passenger dealing with as assigned;
      • Talk with line service staff within the preparation of plane for flight;
      • E book and keep flights for EFC staff and accredited people;
      • Help with housekeeping and light-weight subject upkeep duties; and
      • Liaise with CNRL’s Flight Observe division with delayed flights and passenger
      • points, in addition to with relevant floor transportation corporations.
    • Guarantee all buyer complaints are addressed and dealt with professionally, leaving the client with a optimistic decision.
    • By way of steering of the CSA Lead, successfully handle duties throughout irregular operations.
    • Enter statistical information into Aerodrome programs and full EFC/CNRL reporting necessities.
    • Present providers after hours on an on-call/as-needed foundation.
    • Basic help actions associated to Aerodrome Operations.
    • Preserve a tidy and orderly work space, exhibiting delight in work efficiency and contributing to a wholesome and protected work atmosphere.
    • Guarantee distinctive, courteous and respectful customer support via compliance.
    • Adjust to and take part in EFC’s Well being & Security and High quality packages and initiatives.
    • Carry out another duties as required.



{Qualifications} and Expertise:

  • Earlier expertise within the aviation trade in an identical position is most well-liked.
  • Minimal of two years’ expertise in Baggage Dealing with expertise is required.
  • Minimal of two years’ Buyer Service expertise is required.
  • Legitimate class 5 driver’s license and clear Driver’s Summary is required.
  • Means to elevate 50 lbs independently
  • In a position to meet all required pre-employment and website entry screening together with, however not restricted to, Widespread Security Orientation (CSO) course, Horizon Contractor Orientation, Albian Web site Orientation and Pre-Employment Drug & Alcohol check.
  • Proficiency in Microsoft Workplace merchandise, together with Phrase, PowerPoint and Excel, plus demonstrated means to be taught new programs.
  • Information and expertise with flight reservation software program, together with means to make particular person and group journey reservations, is most well-liked.
  • In a position to successfully talk each verbally and in writing.
  • In a position to cope with people sensitively, tactfully, diplomatically, and professionally at all times, together with demonstrated customer support and troubleshooting abilities.
  • Extremely motivated and capable of work nicely independently with minimal supervision in a fast-paced atmosphere.
  • In a position to multi-task and set up priorities in a dynamic and altering atmosphere.
  • Should at all times keep knowledgeable look and mannerisms.
  • In a position to work collaboratively as a productive member of the EFC Group.

Govt Flight Centre affords aggressive compensation and a complete advantages bundle, an unbelievable work atmosphere, and profession development alternatives.

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