Our shopper is a world, privately owned funding agency, managing in extra of US$30 billion of belongings, with places of work throughout 4 continents and over 400 professionals. They've been creating long-term worth for his or her purchasers since 1990. Their funding philosophy is prime, long-term and contrarian. They're uniquely structured to encourage daring however thought of selections, even in instances of stress. As an agency, their enterprise mannequin requires them to ship significant outperformance to their purchasers. They consider that to generate higher long-term returns than the market, you want to do issues in another way to others in it. They're dedicated to incomes the belief and confidence of its purchasers and strongly believe that IT performs an integral half within the supply of this core worth. They consider that there's an aggressive benefit in constructing and supporting our personal programs rather than utilizing third events. To proceed to offer glorious service to the agency they're searching for an extra particular person to hitch our International IT Assist workforce. Their main focus is to supply day by day assistance to our customers and manufacturing programs while always in search of to drive enhancement. The candidate should be capable to talk successfully with technical and enterprise customers.
- Delivering IT Assist to all our world customers together with investments professionals, operational groups and software program builders
- Making certain the workforce meets its established Key Efficiency Indicators (KPIs) and Service Stage Agreements (SLAs)
- Serving to the workforce construct its capabilities although the adoption of greatest follows processes which might be extremely tailor-made to the wants of the shopper.
- Glorious communication abilities
- Certification obtained in CompTIA A+, N+ or Microsoft MCTS could be helpful
- Certification or expertise working with ITIL, CoBiT or ISO requirements could be helpful
- Earlier expertise working with software program improvement groups is taken into account an asset
- Monetary Companies trade publicity could be helpful
- A powerful familiarity with IT and the boldness to assist world customers and programs primarily based on the next expertise set:
- PowerShell Scripting
- Microsoft Utility Stack (Home windows, Workplace, Alternate, SCCM plus, Lively Listing)
- Cloud Companies (Workplace 365, Azure AD, AWS)
- Citrix and VPN distant entry options
- Cellular Gadget Administration
- ServiceNow or different ticketing system expertise