Raghuram KR
- Chennai, India
- November 18, 2020
Offering 4.9 years of experience with strong credentials in delivering optimal result and business value in demanding deadline; To obtain a challenging position in a high quality Operations/Background Verification/Business Development environment where my resourceful experience and academic skills will add value to organizational operations.
SKILLS:
• Supervising, Leadership and Managing Processes; Ability to manage through others.
• Well versed with MS-Office (Word, Excel & PowerPoint) and Internet Applications.
• Time and Priority Management, Report Management.
• Preventing and resolving conflict, Problem solving and Critical thinking.
• Ability to learn quickly, Good team player and Adaptability.
AWARDS:
ABOVE & BEYOND:
Earned ABOVE & BEYOND award – for being a pillar of support and going above and beyond the call of duty when required in 2019.
STAR PERFORMER:
Earned STAR PERFORMER award – Feb’19, Oct’19 for best performance, stability & commitment in the project.
2019
SUPER STAR:
Earned SUPER STAR award - for consistently and significantly exceeding performance across a variety of milestones in the year of 2018.
STAR PERFORMER:
Earned STAR PERFORMER award - April'18, May'18, July'18, for best performance, stability & commitment in the project.
Education
Bachelor of Technology, Major in Information Technology
Experience
Key projects:
• Team Lead; Responsible for overseeing all activities within a team.
• Identify resume mistakes or attempts to inflate qualifications and experience.
• Verifying licenses and certifications to confirm the candidates claims and determines if those licenses are current and in good standing.
• Delivery details regarding military branch and dates of service by searching all relevant military database.
• Verifying driving history as well as general fitness for transportation work - DOT verification.
• Verifying in-depth personal and professional reference check, interviews candidates former supervisor and co-workers, as well as friends.
Key projects:
• Managed sales for both inbound and outbound.
• Assisting Customer in identifying a solution on their claim status.
• Receiving and acting upon all customer complaints.
• Sales oriented process assisting customers on online Ads.
• Ensuring that the monthly sales count in met with 100% accuracy.
Key projects:
• Receiving and acting upon all complaints calls on the helpline number.
• Confirming Order placement and Table reservation.
• Track each call, issue and maintain records. • Communicate with customers through calls to resolve their order-related concerns and queries. • Analyze data and provide product related feedback – urgent issues.
Key projects:
• Responding to customer calls and queries regarding technical/non-technical problems.
• Receiving and acting upon all customer complaints received from the client.
• Assisting Customer in identifying a solution on their claim status.
• Managed sales for both inbound and outbound.
• Sales oriented process assisting customers on online education and healthcare.
• Ensuring that the daily sales count in met with 100% accuracy.