Customer Experience Associate Jobs at Scotiabank Canada

Company: Bank of Nova Scotia (Scotiabank)
Job Type: Full-Time, Part-Time, and Contract opportunities available
Location: Multiple locations across Canada (Toronto, Vancouver, Calgary, Montreal, Ottawa, and more)
Posted: July 4, 2026

Company Overview

The Bank of Nova Scotia, operating as Scotiabank, is a Canadian multinational banking and financial services company headquartered in Toronto, Ontario. Founded in 1832 in Halifax, Nova Scotia, Scotiabank has grown to become the third-largest Canadian bank by assets and deposits, serving over 25 million customers globally.

With approximately 86,431 employees and total assets of CAD $1.460 trillion as of 2025, Scotiabank trades on both the Toronto Stock Exchange (TSX: BNS) and the New York Stock Exchange (NYSE: BNS). The bank operates through four main business lines: Canadian Banking, International Banking, Global Wealth Management, and Global Banking and Markets.

Scotiabank proudly bills itself as “Canada’s most international bank” due to its extensive presence in Latin America, the Caribbean, Europe, and Asia. The bank’s purpose—”for every future”—drives its commitment to helping customers, their families, and their communities achieve success through a broad range of financial advice, products, and services.

Scotiabank is deeply committed to inclusion and diversity, supporting Indigenous Peoples, Veterans, Newcomers to Canada, People with Disabilities, Women, Black professionals, 2SLGBTQIA+ communities, and People of Colour through dedicated Employee Resource Groups (ERGs) and the ScotiaRISE initiative.

Job Details

Job Title	Customer Experience Associate
Department	Canadian Banking – Branch Network
Employment Type	Full-Time, Part-Time, and Contract (18-month contracts available)
Experience Level	Entry-Level to Mid-Level
Education Required	High School Diploma or equivalent (Post-secondary preferred)
Work Model	In-branch (with digital banking support responsibilities)
Flexible Schedule	Yes – evening and weekend shifts available

Job Description

The Customer Experience Associate at Scotiabank is a vital frontline role within the Canadian Banking Branch network. As the face, character, and heart of Scotiabank branches, you will put customers first and make it your priority to help them achieve their financial goals.

This position is people-centric and requires you to connect with customers in a relatable, authentic way. You will take a proactive approach to discovering customer needs, listening carefully to understand what they are asking for, and delivering solutions that enhance their financial well-being.

Scotiabank values curiosity, initiative, and drive. In this role, you are encouraged to ask questions, seek support, take action, and inspire progress—because when you grow, Scotiabank grows.

Key Responsibilities

• Customer Relationship Building: Build strong, lasting customer relationships by delivering excellent customer service and creating a welcoming branch environment.
• Needs Discovery: Take a proactive approach to uncovering and solving customer needs through active listening and thoughtful questioning.
• Transaction Processing: Process day-to-day banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
• Financial Guidance: Explain complicated banking concepts simply and clearly, ensuring customers understand their options and make informed decisions.
• Sales & Referrals: Identify and fulfill simple sales opportunities, contributing to the branch’s targets by recommending appropriate Scotiabank products and services.
• Digital Banking Advocacy: Serve as a technology expert by introducing clients to Scotiabank’s mobile banking applications and assisting them to better manage their banking needs digitally.
• Target-Based Performance: Demonstrate success in a target-based performance environment while contributing positively to a team-oriented work culture.
• Continuous Learning: Demonstrate an eagerness to learn and a determination to succeed, embracing ongoing training and development opportunities.
• Compliance & Security: Adhere to all banking regulations, anti-money laundering (AML) policies, and Scotiabank’s internal security and privacy protocols.

Qualifications & Skills

Required Qualifications:

• High School Diploma or equivalent (GED)
• Proven customer service skills through work experience or community involvement
• Strong willingness to assist customers in a professional, friendly, and efficient manner
• Availability to work a flexible schedule, including evenings and weekends
• Comfort with simple sales situations and target-driven environments
• Strong technical skills and the ability to promote digital and self-service banking options to customers
• Legal eligibility to work in Canada

Preferred Qualifications:

• Post-secondary education in Business, Finance, Economics, or a related field
• Previous experience in retail banking, customer service, or sales environments
• Bilingualism (English/French) – highly valued for Quebec locations and nationwide roles
• Experience with CRM systems or banking software platforms
• Mutual Funds license or willingness to pursue licensing

Key Skills:

• Communication Skills: Ability to explain complex financial concepts in simple, accessible language
• Empathy & Emotional Intelligence: Genuine care for customer well-being and financial success
• Digital Fluency: Comfort with mobile apps, online banking platforms, and emerging fintech tools
• Sales Aptitude: Consultative selling approach with a focus on customer needs, not pushy tactics
• Problem-Solving: Resourceful in finding creative solutions to customer challenges
• Team Collaboration: Positive attitude and willingness to support branch colleagues
• Adaptability: Thrives in a fast-paced, evolving banking landscape

Salary & Benefits

Comprehensive Benefits Package:

• Career Development: Diverse opportunities for professional growth with meaningful development conversations that enable faster advancement
• Internal Training: Comprehensive programs to support your career growth and enhance your skills, including leadership and technical training
• Health & Wellness: Medical, dental, and vision coverage; mental health support; employee assistance program (EAP)
• Retirement Savings: Competitive pension plan and RRSP matching contributions
• Paid Time Off: Generous vacation days, personal leave, and paid holidays
• Parental Leave: Support for new parents regardless of gender
• Employee Recognition: High-performance employees are recognized and rewarded through formal programs
• Employee Resource Groups: Access to ERGs that amplify voices and foster connection across diverse communities citeweb_search:2#4
• Community Impact: Opportunities to participate in ScotiaRISE and other corporate social responsibility initiatives that make a difference in Canadian communities
• Employee Banking Perks: Special rates on Scotiabank products, mortgages, credit cards, and investment services
• Inclusive Culture: A workplace that champions your growth, empowers your potential, and supports you every step of the way

Job Location

Scotiabank is actively hiring Customer Experience Associates in multiple cities and communities across Canada, including:

• Ontario: Toronto, Ottawa, Mississauga, Brampton, Hamilton, London, Kitchener-Waterloo, St. Catharines, Niagara Falls, Cambridge, Fergus, Bowmanville, Port Dover, Kapuskasing
• British Columbia: Vancouver, Burnaby, Surrey, Victoria, Abbotsford, Courtenay
• Alberta: Calgary, Edmonton, Cold Lake, Lethbridge
• Quebec: Montreal, Laval, Brossard, Quebec City
• Manitoba: Winnipeg
• Saskatchewan: Regina, Saskatoon
• Atlantic Canada: Halifax, Moncton, St. John’s
• Territories: Whitehorse, Yukon

Specific branch assignments and flexible scheduling options will be discussed during the interview process based on candidate preference, availability, and business needs.

How to Apply

Ready to join a purpose-driven winning team? Follow these steps to apply for the Customer Experience Associate role at Scotiabank:

1. Visit Scotiabank Careers: Go to the official Scotiabank Careers Portal and search for “Customer Experience Associate.”
2. Create Your Profile: Register for an account and complete your candidate profile with your resume, cover letter, and relevant details.
3. Submit Application: Select your preferred location and employment type (full-time, part-time, or contract) and submit your application online.
4. Online Assessment: Complete any required assessments, which may include situational judgment tests and customer service scenarios.
5. Interview Process: If shortlisted, participate in one or more interviews (phone screening, video interview, or in-person meeting at a branch).
6. Background Verification: Successful candidates will undergo reference checks and background verification.
7. Offer & Onboarding: Receive your offer letter and begin Scotiabank’s comprehensive onboarding and training program.

Important: Candidates must apply directly online to be considered for this role. Scotiabank thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Accommodation: If you require accommodation during the recruitment process—including accessible interview sites, alternate format documents, ASL interpretation, or assistive technology—please let Scotiabank’s Recruitment team know.

Apply Now at Scotiabank Careers

Scotiabank is an equal opportunity employer. We celebrate diversity and are committed to creating and maintaining an inclusive and accessible environment for everyone. We encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, visible minorities, women, veterans, newcomers to Canada, and members of the 2SLGBTQIA+ community.

Summary

The Customer Experience Associate position at Scotiabank offers an outstanding opportunity to launch or advance your career in Canada’s dynamic banking sector. With a competitive salary ranging from CAD $42,000 to $52,000 annually (approximately $20–$25 per hour), a robust benefits package, and abundant pathways for professional development, this role is ideal for individuals who are passionate about customer service and eager to grow within a leading financial institution.

As a Customer Experience Associate, you will be more than a bank teller—you will be a trusted advisor, digital advocate, and relationship builder who helps Canadians achieve their financial goals. Scotiabank’s commitment to inclusion, employee development, and community impact makes it one of the most desirable employers in the Canadian financial services industry.

Whether you are a recent graduate, a career changer, or an experienced customer service professional looking for a fresh challenge, Scotiabank provides the training, mentorship, and supportive culture you need to thrive. With opportunities available from coast to coast—including major cities and smaller communities—there has never been a better time to join Scotiabank’s purpose-driven team.

Frequently Asked Questions (FAQ)

---

Disclaimer: Job details, salary ranges, and benefits are based on publicly available information and may be subject to change. Please verify all details directly with Scotiabank before applying.
© 2026 Job Bank Canada. All rights reserved.