Customer Service Representative
Job Description
Rogers Communications is looking for friendly and motivated Customer Service Representatives in Vancouver, British Columbia. This role is ideal for individuals who enjoy helping customers and solving problems. You will handle customer inquiries, provide product information, and ensure a positive customer experience.
As a Customer Service Representative, you will communicate with customers through phone, chat, or email. You will assist with billing questions, service issues, and account updates while maintaining a professional and polite attitude. Training will be provided.
Key Responsibilities
- Answer customer calls, emails, and chats
- Provide accurate information about products and services
- Resolve customer issues and complaints
- Update customer accounts and records
- Process orders, payments, and service requests
- Meet performance and customer satisfaction targets
- Follow company policies and data privacy rules
Qualifications & Skills
- High school diploma or equivalent
- Previous customer service experience is an asset
- Strong English communication skills
- Basic computer and typing skills
- Problem-solving and multitasking abilities
- Friendly and professional attitude
- Ability to work flexible shifts
Work Conditions
- Office or remote work environment (depending on role)
- Sitting for long periods while using a computer
- Fast-paced and customer-focused setting
- Shift work including evenings and weekends
Benefits
- Competitive hourly pay
- Performance-based bonuses
- Health and dental insurance (for eligible employees)
- Paid training and career growth opportunities
- Employee discounts on Rogers services
Visa Sponsorship (If Available) Information
Rogers Communications may consider international applicants based on business needs. Any support for work permits follows Canadian immigration laws. There is no guarantee of visa sponsorship. Candidates must meet legal work requirements in Canada.
How to Apply
- Prepare your updated resume (CV)
- Highlight your customer service experience
- Apply through the official Rogers careers website
- Complete the online application form
- Attend interview and assessment if shortlisted
- Complete training after selection
About the Company
Rogers Communications is one of Canada’s leading telecom companies. It provides wireless, internet, and media services to millions of customers. The company values innovation, customer satisfaction, and employee growth.
FAQs
1. Do I need experience for this job?
Experience is helpful but not always required. Training is provided.
2. Is this job remote or office-based?
It can be both, depending on the role.
3. Can foreigners apply?
Yes, international candidates can apply if eligible to work in Canada.
4. What is the salary range?
The pay ranges from CAD $18.00 to $26.00 per hour.
5. Are there bonuses?
Yes, performance-based bonuses may be offered.