Ankur Tewari

A Dynamic, Conscientious and Diligent Banking Customer Service Associate
  • Durban, South Africa
  • January 9, 2024

I have over five years of experience in the Banking and Commercial Industry in Hong Kong, South Africa, China and the UK where I worked for Standard Chartered, HSBC, Absa Bank and other reputed firms. I am diligent, dynamic and conscientious individual who believes in service delivery and customer service and always put the interests of the customers first. I am extremely efficient in MS Word, Excel and PowerPoint and other tools and can integrate technology into my work. I am fluent in three languages: English, Dutch and French.

E-mail
anks3581@gmail.com
Phone Number
+27691389993

Education

Bachelor of Arts @ University of Kwa Zulu Natal
Jul 2006 — May 2010

I graduated with a BA degree in History and Sociology with a solid grounding in Mathematical Statistics and Public Research.

Experience

Receptionist @ Hilton Hotel
Aug 2021 — Aug 2023

Greet Clients and all Visitors.
Welcome all visitors in the foyer and ensure they are tended to.
Ensure the cleanliness of the office and maintain high standards of service delivery and professionalism, book and reserve rooms, check in on guests, and ensure all queries are addressed and rectified. Manage the booking and cancellation of rooms, market the hotel to clients and visitors, and arrange the tours and appointments with stakeholders.

Impacts: Coordinated with other Departments like Finance and Sales to manage and host the End of Year Function. Also ensure that the Guests are made aware of the Hotel Policies on Booking and Reservation, and contributed to the marketing of the Hotel.

Shenzhen, China and Hong Kong @ Holiday Inn
Feb 2019 — Jul 2021

Duties: Faxing, typing, and admin work.
Greeting Clients and Managers.
Scheduling Meetings with Managers and Clients.
Assisting with Data Entry and Financial Management Work.

Impacts : - Increased the revenue of the Firm by 50% in one year.
Ensured greater accountability and transparency of the Institute
Acted as a first point of contact to the Company.

Hotel Receptionist @ Hilton Hotel
Apr 2016 — Nov 2018

Duties: Faxing, typing, and admin work.
Greeting Clients and Managers.
Scheduling Meetings with Managers and Clients.
Assisting with Data Entry and Financial Management Work.

Impacts : - Increased the revenue of the Firm by 50% in one year.
Ensured greater accountability and transparency of the Institute
Acted as a first point of contact to the Company

Contact Candidate

Contact
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